Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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Q X H B E G W H E G N W R M D
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O A O B C O F H P E B S I S B
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W E O N Y P I P P F B O J L T
R G Y Q E F V N I R U M Z T V
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Answer Key for Customer Perception

X
Y
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1# # # # E # # # # # # # # # #
2# # # # # N # # E T I L O P #
3# # A P O L O G I Z E # R # #
4# I N F L E C T I O N O E # #
5# # # # # L A M R O F R S # #
6# # D # # # # # # E # E P # #
7# # # E # # # # S # # M O O D
8# # # # N # # S # # # O N # #
9# # # # # I I # # # # T S # #
10# # # # # O F # # # # S I # #
11# # # # N # # E # # # U V # #
12# # # A P P E A R A N C E # #
13# # L A N G U A G E # # # # #
14# # # # # # # # # # # # # # #
15# # # # # # # # # # # # # # #
Word X Y Direction
APOLOGIZE  33e
APPEARANCE  412e
CUSTOMER  1212n
FORMAL  115w
INFLECTION  24e
LANGUAGE  313e
MOOD  127e
POLITE  142w
PROFESSIONAL  88sw
REFINED  912nw
RESPONSIVE  133s
TONE  84nw