Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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V E L E C N A R A E P P A J M
E Z M A P O L O G I Z E I Z M
V B O O N X U U H E H N T W J
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N R Y P I A U S E M T T E L R
O O W V Z R U C S M R I N E E
P X P E N O T G L E V O I T G
S H O U H I U A N R F D F I Q
E L V R O E M E B A K O E L B
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R H Q H Z H B R T S M T L E X
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Answer Key for Customer Perception

X
Y
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1# # # # # # # # # # # # # # #
2R # # # # # # # # # # # # # #
3# E L E C N A R A E P P A # #
4E # M A P O L O G I Z E I # #
5V # O O N # # # # # # N # # #
6I # O E T O # L # # F # # # #
7S # D # G S I # A L # # D # #
8N # # # # A U S E M # # E # #
9O # # # # # U C S # R # N E #
10P # # E N O T G # E # O I T #
11S # # # # I # # N # F # F I #
12E # # # O # # # # A # O E L #
13R # # N # # # # # # L # R O #
14# # # # # # # # # # # # # P #
15# # # # # # # # # # # # # # #
Word X Y Direction
APOLOGIZE  44e
APPEARANCE  133w
CUSTOMER  89nw
FORMAL  1311nw
INFLECTION  134sw
LANGUAGE  1113nw
MOOD  34s
POLITE  1414n
PROFESSIONAL  88nw
REFINED  1313n
RESPONSIVE  113n
TONE  710w