Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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L O R E S P O N S I V E E L I
M L E O E C E I F C A E N O T
S I F R F O R M A L A Z C Y C
I T I E W E Y W P C A I E X E
V E N M E T S B W Z X G G E L
X D E O O W V S Z H J O A A F
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L D Q S J H D I X O Y O G P I
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P B E C N A R A E P P A A F K
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M S F I X Q A G Z B Q X I U N
F K C H F A X F L B Y Z B I V
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Answer Key for Customer Perception

X
Y
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1# # # # # # # # # # # # # # N
2# P # # # # # # # # # # # # O
3# O R E S P O N S I V E # # I
4# L E O # # # # # # # E N O T
5# I F R F O R M A L # Z # # C
6# T I E # E # # # # # I E # E
7# E N M # # S # # # # G G # L
8# # E O O # # S # # # O A # F
9# # D T # O # # I # # L U # N
10# # # S # # D # # O # O G # I
11# # # U # # # # # # N P N # #
12# # E C N A R A E P P A A # #
13# # # # # # # # # # # # L # #
14# # # # # # # # # # # # # # #
15# # # # # # # # # # # # # # #
Word X Y Direction
APOLOGIZE  1212n
APPEARANCE  1212w
CUSTOMER  412n
FORMAL  55e
INFLECTION  1510n
LANGUAGE  1313n
MOOD  47se
POLITE  22s
PROFESSIONAL  88se
REFINED  33s
RESPONSIVE  33e
TONE  154w