Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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Answer Key for Customer Perception

X
Y
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1# # # # # # # # # # # # # # #
2# # N O I T C E L F N I # # #
3# # L A N G U A G E # # # # #
4# # # A P O L O G I Z E # # #
5# # # P N # # # # # # # # # #
6# # # P # O # # # # # # # # #
7# # # E # # I # # # # # D # #
8# # # A # # # S # # # # E # #
9# # # R # # # # S # # D N # #
10# # # A # # # # # E O # I # #
11# # # N # L A M R O F # F # #
12# # # C U S T O M E R O E # #
13# # # E V I S N O P S E R # #
14# # # # # # # # E T I L O P #
15# # # # T O N E # # # # # # #
Word X Y Direction
APOLOGIZE  44e
APPEARANCE  44s
CUSTOMER  412e
FORMAL  1111w
INFLECTION  122w
LANGUAGE  33e
MOOD  912ne
POLITE  1414w
PROFESSIONAL  88nw
REFINED  1313n
RESPONSIVE  1313w
TONE  515e