Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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M C O A K S F R Z Q X L I Q P
S X G Y O F P S B X K O F P R
B I V E V I S N O P S E R O N
E T N E P U Z T D K E O E L O
J O S Z E L A M R O F R F I I
X W R I J H H O E E O E I T T
Y I Q G D J T G S N Q M N E C
W N I O M Z X S O I O O E W E
G R N L X R I X K N F T D B L
E F I O C O Y J K Z W S O E F
I A R P N W A X A H I U L S N
E F K A P P E A R A N C E H I
S K L A N G U A G E O S T C V
J T S E X U D D G T K B K Y T
Z I P I Y F P S F J C P A B C
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Answer Key for Customer Perception

X
Y
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1# # # # # # # # # # # # # # #
2# # # # # # # # # # # # # P #
3# # # E V I S N O P S E R O N
4# # # E # # # # D # # O E L O
5# # # Z # L A M R O F R F I I
6# # # I # # # # E E O E I T T
7# # # G # # # # S N # M N E C
8# # # O # # # S # # O O E # E
9# # # L # # I # # # # T D # L
10# # # O # O # # # # # S # # F
11# # # P N # # # # # # U # # N
12# # # A P P E A R A N C E # I
13# # L A N G U A G E # # # # #
14# # # # # # # # # # # # # # #
15# # # # # # # # # # # # # # #
Word X Y Direction
APOLOGIZE  412n
APPEARANCE  412e
CUSTOMER  1212n
FORMAL  115w
INFLECTION  1512n
LANGUAGE  313e
MOOD  127nw
POLITE  142s
PROFESSIONAL  88sw
REFINED  133s
RESPONSIVE  133w
TONE  129nw