Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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B M J F P Z U H D N D S N H V
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F L E O R E M O T S U C U J O
L I S W F O O M O P R N F J F
R T P O O E A I N E H A R B Y
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O C N O I T C E L F N I C G C
T T H G T P B K F T U O T B H
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Answer Key for Customer Perception

X
Y
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1# # # # # # # # # # # # # # #
2# P # # # # # # # # # # # # #
3# O R E F I N E D # # E # # #
4# L E O R E M O T S U C # # #
5# I S # F O # # O # # N # # #
6# T P # O E # # N # # A # # #
7# E O D R # S # E # # R # # #
8# # N # M # # S # # # A # # #
9# # S # A # # # I # # E # # #
10# # I # L # # # # O # P # # #
11# # V # # # # # # # N P # # #
12# # E E Z I G O L O P A # # #
13# # # # # E G A U G N A L # #
14# # N O I T C E L F N I # # #
15# # # # # # # # # # # # # # #
Word X Y Direction
APOLOGIZE  1212w
APPEARANCE  1212n
CUSTOMER  124w
FORMAL  55s
INFLECTION  1214w
LANGUAGE  1313w
MOOD  74sw
POLITE  22s
PROFESSIONAL  88se
REFINED  33e
RESPONSIVE  33s
TONE  94s