Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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M V P F J L D B I B P P S J H
M R K W S O X W E T I L O P E
L L L E V I S N O P S E R B T
C A D C U S T O M E R O E D L
A E O N L Y K O U O F H F E E
J U E A E C E I N E O Z I S Y
P G G R O H X A S E R D N I B
P R A A L S L S S V M B E L F
B W U E W Q I N F A A M D T N
E J G P E O Z O W M L X A C I
I O N P N S X I J I H J S J G
H H A A P O L O G I Z E C J T
O G L Q D N U A X X V I G W N
B M R B N Z P F N Q T B W X T
T G H N O I T C E L F N I L C
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Answer Key for Customer Perception

X
Y
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1# # # # # # # # # # # # # # #
2# # # # # # # # E T I L O P #
3# # # E V I S N O P S E R # #
4# # # C U S T O M E R O E # #
5# # # N # # # O # O F # F # #
6# # E A # # # # N E O # I # #
7# # G R # # # # S E R D N # #
8# # A A # # # S # # M # E # #
9# # U E # # I # # # A # D # #
10# # G P # O # # # # L # # # #
11# # N P N # # # # # # # # # #
12# # A A P O L O G I Z E # # #
13# # L # # # # # # # # # # # #
14# # # # # # # # # # # # # # #
15# # # N O I T C E L F N I # #
Word X Y Direction
APOLOGIZE  412e
APPEARANCE  412n
CUSTOMER  44e
FORMAL  115s
INFLECTION  1315w
LANGUAGE  313n
MOOD  94se
POLITE  142w
PROFESSIONAL  88sw
REFINED  133s
RESPONSIVE  133w
TONE  74se