Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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F C R E F I N E D D B W H J P
J P O L I T E I O P I W I D R
J R R E S P O N S I V E I O I
Z A P O L O G I Z E U T W I D
L P G N F O R M A L C C V Y I
P P Z D Y E Y U W T P Q I S H
X E Q P L K S B T H A N E C Z
L A Q S I A E S N L F E B H I
L R E V C K N R I L V L B E Y
G A U X P H C G E O B E M F O
X N F R Q C S C U F N S B O I
X C K E N O T D M A E A N O N
K E S I R I U X O I G B L O T
A I R O O H E Y N O O E G A C
E D W N Y C U S T O M E R I A
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Answer Key for Customer Perception

X
Y
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1# # R E F I N E D # # # # # #
2# P O L I T E # # # # # # # #
3# # R E S P O N S I V E # # #
4# A P O L O G I Z E # # # # #
5# P # # F O R M A L # # # # #
6# P # # # E # # # # # # I # #
7# E # # L # S # # # # N # # #
8# A # # # A # S # # F # # # #
9# R # # # # N # I L # # # # #
10# A # # # # # G E O # # # # #
11# N # # # # # C U # N # # # #
12# C # E N O T D # A # A # # #
13# E # # # I # # O # G # L # #
14# # # # O # # # # O # E # # #
15# # # N # C U S T O M E R # #
Word X Y Direction
APOLOGIZE  24e
APPEARANCE  24s
CUSTOMER  615e
FORMAL  55e
INFLECTION  136sw
LANGUAGE  57se
MOOD  1115nw
POLITE  22e
PROFESSIONAL  88se
REFINED  31e
RESPONSIVE  33e
TONE  712w