Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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Answer Key for Customer Perception

X
Y
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1# # D O O M # # # # # # # # #
2# # # # # # # # # N # # # P #
3# E # E V I S N O P S E R O #
4# # Z # # # # I # # # O E L #
5# # # I # # T O N E F R F I #
6# # # # G C # # # E O E I T #
7# # # # E O # # S # R M N E #
8# # # L # # L S # # M O E # #
9# # F # # # I O # # A T D # #
10# N # # # O # # P # L S # # #
11I # # # N # # # # A # U # # #
12# # # A P P E A R A N C E # #
13# # L A N G U A G E # # # # #
14# # # # # # # # # # # # # # #
15# # # # # # # # # # # # # # #
Word X Y Direction
APOLOGIZE  1011nw
APPEARANCE  412e
CUSTOMER  1212n
FORMAL  115s
INFLECTION  111ne
LANGUAGE  313e
MOOD  61w
POLITE  142s
PROFESSIONAL  88sw
REFINED  133s
RESPONSIVE  133w
TONE  75e