Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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C P D Z U V M W F C B Y T S Y
U U F L A P O E E T I L O P A
S K E W D K D E N I F E R J G
C A X E C U M A O F D O E O G
J O G Z P L A M R O F R S U S
Z R H I X W D U A E B E P G M
R A V G U F G M S D Z M O O D
D Z G O K Z L S X A D O N B L
X N D L R R I X E N O T S H H
H Z U O S O C H T O V S I X Z
N J L P N T R W Q B L U V P Z
W W A A P P E A R A N C E K L
V D L A N G U A G E B P E C P
T V V Z C R H H E Q V V A V Z
E P I N F L E C T I O N Y I X
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Answer Key for Customer Perception

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2# # # # # # # # E T I L O P #
3# # # # # # D E N I F E R # #
4# # # E # # # # # # # O E # #
5# # # Z # L A M R O F R S # #
6# # # I # # # # # E # E P # #
7# # # G # # # # S # # M O O D
8# # # O # # # S # # # O N # #
9# # # L # # I # E N O T S # #
10# # # O # O # # # # # S I # #
11# # # P N # # # # # # U V # #
12# # # A P P E A R A N C E # #
13# # L A N G U A G E # # # # #
14# # # # # # # # # # # # # # #
15# # I N F L E C T I O N # # #
Word X Y Direction
APOLOGIZE  412n
APPEARANCE  412e
CUSTOMER  1212n
FORMAL  115w
INFLECTION  315e
LANGUAGE  313e
MOOD  127e
POLITE  142w
PROFESSIONAL  88sw
REFINED  133w
RESPONSIVE  133s
TONE  129w