Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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O W V U J U O W O Y U S V N L
C G E P A C T Z A P I B N T O
Y F E C O E G A U G N A L R M
S X N E Z I G O L O P A I R Q
U A H I G H K T L A N P N I S
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D B D K A Z E M I B B E L H E
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O E N L R Z S U E M L R C I G
T T I S O E T H N F F A T G H
H I F F F D T Y O P C N I Z A
G L E O R E M O T S U C O M B
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L P P K I B O X A K S X S U M
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Answer Key for Customer Perception

X
Y
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1# # # # # # # # # # # # # # #
2# # # # # # # # # # # # # # #
3# # # # # E G A U G N A L # #
4# # # E Z I G O L O P A I # #
5# # # # # # # # # # N P N # #
6# # # # L # # # # O # P F # #
7# # D # A # # # I # # E L # #
8# # E # M # # S # # # A E # #
9# E N # R # S # E # # R C # #
10# T I # O E # # N # # A T # #
11# I F # F # # # O # # N I # #
12# L E O R E M O T S U C O # #
13# O R E S P O N S I V E N # #
14# P # # # # O # # # # # # # #
15# # # # # # D # # # # # # # #
Word X Y Direction
APOLOGIZE  124w
APPEARANCE  124s
CUSTOMER  1212w
FORMAL  511n
INFLECTION  134s
LANGUAGE  133w
MOOD  712s
POLITE  214n
PROFESSIONAL  88ne
REFINED  313n
RESPONSIVE  313e
TONE  912n