Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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Answer Key for Customer Perception

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Y
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1# # # # # # # # # # # # # # #
2# # # # # # # # # # # # # # #
3# # L # # # # # # # # # # # #
4# # A A P O L O G I Z E # # #
5# # N P N # # # # # # # # # #
6# # G P # O # # # # L # # # #
7# # U E # # I # # # A # D # #
8# # A A # # # S # # M # E # #
9# # G R # # E # S # R D N E #
10# # E A # # N # # E O # I T #
11# # # N # # O # # O F # F I #
12# # # C U S T O M E R O E L #
13# # # E V I S N O P S E R O #
14# # N O I T C E L F N I # P #
15# # # # # # # # # # # # # # #
Word X Y Direction
APOLOGIZE  44e
APPEARANCE  44s
CUSTOMER  412e
FORMAL  1111n
INFLECTION  1214w
LANGUAGE  33s
MOOD  912ne
POLITE  1414n
PROFESSIONAL  88nw
REFINED  1313n
RESPONSIVE  1313w
TONE  712n