Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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Answer Key for Customer Perception

X
Y
123456789101112131415
1# # # # # # # # # # # # # # #
2# # # # # # # # # # # E # # N
3# # L # # # # # # # # # N # O
4# # A A P P E A R A N C E O I
5# # N P N # # # # # # # # # T
6# # G O # O # R E M O T S U C
7# # U L # # I # # O # # D # E
8# # A O # # # S # O # # E # L
9# # G G # # # # S D # # N # F
10# # E I # # # # # E # # I # N
11# # # Z # L A M R O F # F # I
12# # # E # # # # # # # O E # #
13# # # E V I S N O P S E R # #
14# # # # # # # # E T I L O P #
15# # # # # # # # # # # # # # #
Word X Y Direction
APOLOGIZE  44s
APPEARANCE  44e
CUSTOMER  156w
FORMAL  1111w
INFLECTION  1511n
LANGUAGE  33s
MOOD  106s
POLITE  1414w
PROFESSIONAL  88nw
REFINED  1313n
RESPONSIVE  1313w
TONE  155nw