Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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F P M H T M G J A U I U N C C
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Answer Key for Customer Perception

X
Y
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1# # # # # # # # # # # # # # #
2# # # # # # # # # # # I # P #
3# # # # # # # # # # N # R O #
4# # # E L A M R O F # O E L #
5# # # Z # E # # L # F R S I #
6# # # I # N # E # E E E P T #
7# # # G # O C # S F # M O E #
8# # # O # T # S I # O O N # #
9# # # L I # I N # O # T S # #
10# # # O # O E # D # # S I # #
11# # N P N D # # # # # U V # #
12# # # A P P E A R A N C E # #
13# # L A N G U A G E # # # # #
14# # # # # # # # # # # # # # #
15# # # # # # # # # # # # # # #
Word X Y Direction
APOLOGIZE  412n
APPEARANCE  412e
CUSTOMER  1212n
FORMAL  104w
INFLECTION  122sw
LANGUAGE  313e
MOOD  127sw
POLITE  142s
PROFESSIONAL  88sw
REFINED  125sw
RESPONSIVE  133s
TONE  68n