Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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A T M H H L I C P Z Q J W U E
W S I Y Q U W L F P O J T X Z
E G L N S G T I P H X B M E I
A V A A F X G M X A N L H V G
I U N P N L A I H K M F I D O
J E G P W O E Z N G L A T M L
E Y U E G H I C J P A C D A O
N W A A V G O S T N M K E V P
O Q G R V V A O S I R D N Y A
V B E A X P N I F E O E I Q G
D L Q N P E Y Z S O F N F U G
G T A C U S T O M E R O E N I
E Q N E V I S N O P S E R C L
Y M K B U E R C E T I L O P D
N P C Z B F O D M A Y K G W S
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Answer Key for Customer Perception

X
Y
123456789101112131415
1# # # # # # # # # # # # # # E
2# # I # # # # # # # # # # # Z
3# # L N # # # # # # # # # # I
4# # A A F # # # # # # # # # G
5# # N P N L # # # # # # # # O
6# # G P # O E # # # L # # # L
7# # U E # # I C # # A # D # O
8# # A A # # # S T # M # E # P
9# # G R # # # O S I R D N # A
10# # E A # # N # # E O # I # #
11# # # N # E # # # O F N F # #
12# # # C U S T O M E R O E # #
13# # # E V I S N O P S E R # #
14# # # # # # # # E T I L O P #
15# # # # # # # # # # # # # # #
Word X Y Direction
APOLOGIZE  159n
APPEARANCE  44s
CUSTOMER  412e
FORMAL  1111n
INFLECTION  32se
LANGUAGE  33s
MOOD  912ne
POLITE  1414w
PROFESSIONAL  88nw
REFINED  1313n
RESPONSIVE  1313w
TONE  98sw