Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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Answer Key for Customer Perception

X
Y
123456789101112131415
1E # # # # # # # # # # # # # #
2Z # # # # # # # # # # # # # #
3I # L A N G U A G E # # # # #
4G # # A P P E A R A N C E # #
5O # # # N # # E # # # U V # #
6L N # # # O F # # # L S I # #
7O # O # # I I # # # A T S # #
8P # # I N # # S # # M O N # #
9A # # E T # # # S # R M O E #
10# # D # O C # # # E O E P T #
11# # # # N # E # # O F R S I #
12# # # # E # # L D # # O E L #
13# # # # # # # # F # # # R O #
14# # # # # # # # # N # # # P #
15# # # # # # # # # # I # # # #
Word X Y Direction
APOLOGIZE  19n
APPEARANCE  44e
CUSTOMER  124s
FORMAL  1111n
INFLECTION  1115nw
LANGUAGE  33e
MOOD  129sw
POLITE  1414n
PROFESSIONAL  88nw
REFINED  94sw
RESPONSIVE  1313n
TONE  59s