Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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T V G N Z U P Y V Z Z P E U U
R I V R V W T V E T I L O P L
M R C E V I S N O P S E R X K
O G P E Q W S R D N G O E I P
R D Q Z I L A M R O F R F N S
X S R I L H V V Z E O E I F O
O K G G H O Q J S R N M N L N
H W G O I N R S A J V O E E U
Y Z G L C Y I Z E N O T D C X
K B S O E O Q T T Z H S R T L
A I Y P N X Y H L T G U L I T
E M A A P P E A R A N C E O F
L M L A N G U A G E Z Q O N C
W P X G F L Q S A H K F D P T
K Z U V R C K Z K G F V H A M
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Answer Key for Customer Perception

X
Y
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1# # # # # # # # # # # # # # #
2# # # # # # # # E T I L O P #
3# # # E V I S N O P S E R # #
4# # # E # # # # D # # O E I #
5# # # Z # L A M R O F R F N #
6# # # I # # # # # E O E I F #
7# # # G # # # # S # # M N L #
8# # # O # # # S # # # O E E #
9# # # L # # I # E N O T D C #
10# # # O # O # # # # # S # T #
11# # # P N # # # # # # U # I #
12# # # A P P E A R A N C E O #
13# # L A N G U A G E # # # N #
14# # # # # # # # # # # # # # #
15# # # # # # # # # # # # # # #
Word X Y Direction
APOLOGIZE  412n
APPEARANCE  412e
CUSTOMER  1212n
FORMAL  115w
INFLECTION  144s
LANGUAGE  313e
MOOD  127nw
POLITE  142w
PROFESSIONAL  88sw
REFINED  133s
RESPONSIVE  133w
TONE  129w