Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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Answer Key for Customer Perception

X
Y
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1# # # # # # # # # # # E # # #
2# P O L I T E # # # N # # # #
3# # R E F I N E D O # E # # #
4# # E O R E M O T S U C # N #
5# # S # F O R M A L # N # O #
6# # P # O E # # # # # A # I #
7# # O D # # S # # # # R # T #
8# # N # # # # S # # # A # C #
9# # S # # # # # I # # E # E #
10# # I # # # # # # O # P # L #
11# # V # # # # # # # N P # F #
12# # E E Z I G O L O P A # N #
13# # # # # E G A U G N A L I #
14# # # # # # # # # # # # # # #
15# # # # # # # # # # # # # # #
Word X Y Direction
APOLOGIZE  1212w
APPEARANCE  1212n
CUSTOMER  124w
FORMAL  55e
INFLECTION  1413n
LANGUAGE  1313w
MOOD  74sw
POLITE  22e
PROFESSIONAL  88se
REFINED  33e
RESPONSIVE  33s
TONE  94ne