Customer Service

APOLOGIZE
APPRECIATE
ASKQUESTIONS
ASSSIST
COMMUNICATE
CONVENIENCE
EASY
EMPATHIZE
ENGAGE
FEEDBACK
FOCUS
GREET
IMPROVE
LISTEN
SATISFY
SERVICE
SMILE
THANK
VALUE
YES

Although there are many ways to make every bookstore customer's experience great, the terms hidden in the puzzle below help to ensure it happens with EVERY customer EVERY time!!

Try to find all 20 words on this board.

I M D F Y P L I S T E N M F M
W R T O E M P A T H I Z E A T
J Y A C C E E C I V R E S P U
F W B U N E D U Y U C K E P Y
F D O S E V G B S X Q S Z R L
C D M I I O T O A U W Z I E C
S E Y B N R J S E C F O G C E
I K F F E P Y S I K K R O I G
O G S B V M T M H S E G L A A
P J I X N I M I I E S T O T G
A E T L O Y N Q T Q X S P E N
B U A N C O M M U N I C A T E
R L S M I L E Z G E T Z Z B M
R A L J R T V E B O K N A H T
J V Z B S V X M R I X A W U X
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Answer Key for Customer Service

X
Y
123456789101112131415
1# # # F # # L I S T E N # # #
2# # # O E M P A T H I Z E A #
3# # # C C E E C I V R E S P #
4# # # U N E D # Y # # K E P #
5# # # S E V # B S # Q # Z R #
6# # # # I O T # A U # # I E #
7S E Y # N R # S E C # # G C E
8# # F # E P # S I # K R O I G
9# # S # V M T # # S E # L A A
10# # I # N I # # # E S # O T G
11# E T # O # # # T # # S P E N
12# U A N C O M M U N I C A T E
13# L S M I L E # # # # # # # #
14# A # # # # # # # # K N A H T
15# V # # # # # # # # # # # # #
Word X Y Direction
APOLOGIZE  1312n
APPRECIATE  142s
ASKQUESTIONS  88sw
ASSSIST  1312nw
COMMUNICATE  512e
CONVENIENCE  511n
EASY  97n
EMPATHIZE  52e
ENGAGE  1512n
FEEDBACK  52se
FOCUS  41s
GREET  137sw
IMPROVE  610n
LISTEN  71e
SATISFY  313n
SERVICE  133w
SMILE  313e
THANK  1514w
VALUE  215n
YES  37w