Customer Service

APOLOGIZE
APPRECIATE
ASKQUESTIONS
ASSSIST
COMMUNICATE
CONVENIENCE
EASY
EMPATHIZE
ENGAGE
FEEDBACK
FOCUS
GREET
IMPROVE
LISTEN
SATISFY
SERVICE
SMILE
THANK
VALUE
YES

Although there are many ways to make every bookstore customer's experience great, the terms hidden in the puzzle below help to ensure it happens with EVERY customer EVERY time!!

Try to find all 20 words on this board.

W V L E U L A V S H H E O X S
U V L F S N N N D G M O J U X
U O A J E W E C I V R E S B P
U L L G J V K A N Q Q N A C V
P E C N E I N E V N O C T L E
V T D S S I N Z M I O O I I J
M A S S S I S T T M P K S S E
S I W J T Q O S M P G C F T E
Z C E Y S A E U T R I A Y E S
V E L P R U N P E O R B M N H
J R I D Q I Z X E V V D K U U
E P M K C Q E L R E I E D C H
W P S A P O L O G I Z E V W G
O A T H A N K S U C O F J J F
D E M P A T H I Z E N G A G E
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Answer Key for Customer Service

X
Y
123456789101112131415
1# # # E U L A V # # # # # # #
2# # # # # # # # # # # # # # #
3# # # # # # E C I V R E S # #
4# # # # # # # # # # # N A # #
5# E C N E I N E V N O C T L #
6# T # # # # # # # I O # I I #
7# A S S S I S T T M # K S S #
8# I # # # # # S M P # C F T #
9# C E Y S A E U T R # A Y E S
10# E L # # U N # E O # B # N #
11# R I # Q I # # E V # D # # #
12# P M K C # # # R E # E # # #
13# P S A P O L O G I Z E # # #
14# A T H A N K S U C O F # # #
15# E M P A T H I Z E N G A G E
Word X Y Direction
APOLOGIZE  413e
APPRECIATE  214n
ASKQUESTIONS  88ne
ASSSIST  27e
COMMUNICATE  125sw
CONVENIENCE  115w
EASY  79w
EMPATHIZE  215e
ENGAGE  1015e
FEEDBACK  1213n
FOCUS  1214w
GREET  913n
IMPROVE  106s
LISTEN  145s
SATISFY  133s
SERVICE  133w
SMILE  313n
THANK  314e
VALUE  81w
YES  139e