Customer Service

APOLOGIZE
APPRECIATE
ASKQUESTIONS
ASSSIST
COMMUNICATE
CONVENIENCE
EASY
EMPATHIZE
ENGAGE
FEEDBACK
FOCUS
GREET
IMPROVE
LISTEN
SATISFY
SERVICE
SMILE
THANK
VALUE
YES

Although there are many ways to make every bookstore customer's experience great, the terms hidden in the puzzle below help to ensure it happens with EVERY customer EVERY time!!

Try to find all 20 words on this board.

R S W L I S T E N J E U L A V
L A P O L O G I Z E E V K B Z
Y P S A T I S F Y M C J V E L
M P E K U D O E P E N G A G E
R R R U Q C S A R V E R G Y M
K E V Z U U T X T O I E E H M
C C I S R H E S F R N E L H I
A I C S I A I S N P E T C H E
B A E Z S S B P T M V H E T D
D T E Y S G E H M I N Y L P N
E E D S Q Z A C Z N O O I B B
E T A C I N U M M O C N M J D
F A N I K Q E O J U A Q S X W
Q B L E G B S B X S K G R W L
R Y U Y X F L S P X G G Q L V
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Answer Key for Customer Service

X
Y
123456789101112131415
1# # # L I S T E N # E U L A V
2# A P O L O G I Z E E # # # #
3# P S A T I S F Y M C # # # #
4# P E K # # O E P E N G A G E
5# R R # Q C S A # V E R # # #
6K E V # U U T # T O I E # # #
7C C I S # H E S # R N E # # #
8A I C # I A I S # P E T # # #
9B A E Z S S # # T M V # E # #
10D T E Y S # # H # I N # L # #
11E E # S # # A # # # O # I # #
12E T A C I N U M M O C N M # #
13F # # # K # # # # # # # S # #
14# # # # # # # # # # # # # # #
15# # # # # # # # # # # # # # #
Word X Y Direction
APOLOGIZE  22e
APPRECIATE  22s
ASKQUESTIONS  88se
ASSSIST  312ne
COMMUNICATE  1112w
CONVENIENCE  1111n
EASY  77sw
EMPATHIZE  112sw
ENGAGE  104e
FEEDBACK  112n
FOCUS  83sw
GREET  124s
IMPROVE  1010n
LISTEN  41e
SATISFY  33e
SERVICE  33s
SMILE  1313n
THANK  99sw
VALUE  151w
YES  93sw