Customer Service

APOLOGIZE
APPRECIATE
ASKQUESTIONS
ASSSIST
COMMUNICATE
CONVENIENCE
EASY
EMPATHIZE
ENGAGE
FEEDBACK
FOCUS
GREET
IMPROVE
LISTEN
SATISFY
SERVICE
SMILE
THANK
VALUE
YES

Although there are many ways to make every bookstore customer's experience great, the terms hidden in the puzzle below help to ensure it happens with EVERY customer EVERY time!!

Try to find all 20 words on this board.

E B Y W S J C I O F Z T O N S
G N P N C E J P L J F O N A T
A E U L A V Y F S I T A S I X
G F E E D B A C K D C N E T B
N Z Z N V R O P T O O M R R E
E Q I E V O R P M I N S V F Y
Z N G R E E T M T D V S I L F
I E O E T P U S T P E X C S N
H T L X A N E A S Y N J E K F
T S O E I U N M I K I K X M O
A I P C Q D G S S N E P W X N
P L A K C O E B S A N J M J Z
M T S M I L E Y S H C U N M A
E A P P R E C I A T E O M H B
S I K M O F P F O C U S A B T
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Answer Key for Customer Service

X
Y
123456789101112131415
1E # # # S # # # # # # # # # #
2G # # # # E # # # # # # # # #
3A E U L A V Y F S I T A S # #
4G F E E D B A C K # C N E # #
5N # Z # # # # # # O O # R # #
6E # I E V O R P M I N # V # #
7Z N G R E E T M T # V # I # #
8I E O # # # U S T # E # C # #
9H T L # # N E A S Y N # E # #
10T S O # I U # # I K I # # # #
11A I P C Q # # # S N E # # # #
12P L A K # # # # S A N # # # #
13M T S M I L E # S H C # # # #
14E A P P R E C I A T E # # # #
15# # # # # # # F O C U S # # #
Word X Y Direction
APOLOGIZE  312n
APPRECIATE  214e
ASKQUESTIONS  88ne
ASSSIST  914n
COMMUNICATE  114sw
CONVENIENCE  115s
EASY  79e
EMPATHIZE  114n
ENGAGE  16n
FEEDBACK  34e
FOCUS  815e
GREET  37e
IMPROVE  106w
LISTEN  212n
SATISFY  133w
SERVICE  133s
SMILE  313e
THANK  1014n
VALUE  63w
YES  73nw