Customer Service

APOLOGIZE
APPRECIATE
ASKQUESTIONS
ASSSIST
COMMUNICATE
CONVENIENCE
EASY
EMPATHIZE
ENGAGE
FEEDBACK
FOCUS
GREET
IMPROVE
LISTEN
SATISFY
SERVICE
SMILE
THANK
VALUE
YES

Although there are many ways to make every bookstore customer's experience great, the terms hidden in the puzzle below help to ensure it happens with EVERY customer EVERY time!!

Try to find all 20 words on this board.

B Y J N H X Q L O J D D V Q W
M T W C B R T E E R G F D W V
H K S N E E E Z S I K X W F F
E D M N C O M M U N I C A T E
G Z I C O D M A A F J S S Y E
A S L H N I M H M Z S Y E E D
G J E I V M T C D S S Z Y Z B
N V L S E P K S I A I I F I A
E E E U N R A S E H B O S G C
T F U Z I O T Q T U C N I O K
S J L S E V K A X U Q L T L Y
I D A G N E P F S Y P K A O H
L C V C C M E C I V R E S P P
N V Z W E T A I C E R P P A S
V N T P V D F F F Z C R E S B
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Answer Key for Customer Service

X
Y
123456789101112131415
1# # # # # # # # # # # # # # #
2# # # # # # T E E R G # # # #
3# # S # # # # # # # K # # # F
4E # M N C O M M U N I C A T E
5G # I # O # # # A # # S S # E
6A # L # N I # H # # S Y E E D
7G # E # V M T # # S S Z Y Z B
8N # # # E P # S I A I # F I A
9E # E # N R # S E H # O S G C
10T # U # I O T # T U C # I O K
11S # L # E V # A # U Q # T L #
12I # A # N E P # S # # K A O #
13L # V # C M E C I V R E S P #
14# # # # E T A I C E R P P A #
15# # # # # # # # # # # # # # #
Word X Y Direction
APOLOGIZE  1414n
APPRECIATE  1414w
ASKQUESTIONS  88nw
ASSSIST  134sw
COMMUNICATE  54e
CONVENIENCE  55s
EASY  99ne
EMPATHIZE  514ne
ENGAGE  19n
FEEDBACK  154s
FOCUS  138sw
GREET  112w
IMPROVE  66s
LISTEN  113n
SATISFY  1313n
SERVICE  1313w
SMILE  33s
THANK  77ne
VALUE  313n
YES  137n