Customer Service

APOLOGIZE
APPRECIATE
ASKQUESTIONS
ASSSIST
COMMUNICATE
CONVENIENCE
EASY
EMPATHIZE
ENGAGE
FEEDBACK
FOCUS
GREET
IMPROVE
LISTEN
SATISFY
SERVICE
SMILE
THANK
VALUE
YES

Although there are many ways to make every bookstore customer's experience great, the terms hidden in the puzzle below help to ensure it happens with EVERY customer EVERY time!!

Try to find all 20 words on this board.

W N A H O M E G A G N E R E R
F A P P R E C I A T E T O V R
T E S E Z I G O L O P A O N R
L Z E K A T O R A E S C V E C
U I R N Q V G K E S F I S T T
C H V A W U C E S E Y N E S F
Z T I H S A E I V U T U Y I G
N A C T B J S S R D T M F L C
S P E D A T F A T B F M S K X
J M E E V O R P M I T O I F N
S E C N E I N E V N O C T Z A
F O C U S D A A W V N N A T A
G K X C V S L Z E L I M S C V
C F A A Y U W O D T T I P X A
Z X J E E W V S Y R K I O W C
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Answer Key for Customer Service

X
Y
123456789101112131415
1# # # # # # E G A G N E # # #
2# A P P R E C I A T E T # # #
3# E S E Z I G O L O P A # N #
4# Z E K # # # R # # S C # E #
5# I R N Q # # K E S # I S T #
6# H V A # U C # S E # N E S #
7# T I H # A E I # # T U Y I #
8# A C T B # S S # # # M F L #
9# P E D # T # # T # # M S # #
10# M E E V O R P M I # O I # #
11# E C N E I N E V N O C T # #
12F O C U S # A A # # # N A # #
13# # # # # S L # E L I M S # #
14# # # # Y U # # # # # # # # #
15# # # # E # # # # # # # # # #
Word X Y Direction
APOLOGIZE  123w
APPRECIATE  22e
ASKQUESTIONS  88se
ASSSIST  123sw
COMMUNICATE  1211n
CONVENIENCE  1111w
EASY  811sw
EMPATHIZE  211n
ENGAGE  121w
FEEDBACK  211ne
FOCUS  112e
GREET  73se
IMPROVE  1010w
LISTEN  148n
SATISFY  1313n
SERVICE  33s
SMILE  1313w
THANK  48n
VALUE  911sw
YES  137n