Customer Service

APOLOGIZE
APPRECIATE
ASKQUESTIONS
ASSSIST
COMMUNICATE
CONVENIENCE
EASY
EMPATHIZE
ENGAGE
FEEDBACK
FOCUS
GREET
IMPROVE
LISTEN
SATISFY
SERVICE
SMILE
THANK
VALUE
YES

Although there are many ways to make every bookstore customer's experience great, the terms hidden in the puzzle below help to ensure it happens with EVERY customer EVERY time!!

Try to find all 20 words on this board.

J F C L Z W E E U L A V B S E
E F O F E A U Z H E A T D N G
Z Y S E R V I C E U G H X Q A
S S A N C R K C A B D E E F G
W B T K O O T N A V F L Z O N
T O I V N I M W Q P S P I C E
A P S C V M T M T E E R G U Z
L N F D E P T S U C J N O S I
S E Y N N R S A E N J K L K H
H T O F I O I S A U I L O N T
F S K S E V S F S Z Q C P A A
Z I D E N E S W Y Z V K A H P
H L V W C N S F E L I M S T M
L L D K E T A I C E R P P A E
C S F X Z J R Z Y G Y C E X A
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Answer Key for Customer Service

X
Y
123456789101112131415
1# # # # # # # E U L A V # # E
2# # # # # # # # # # # # # # G
3# # S E R V I C E # # # # # A
4# # A N C # K C A B D E E F G
5# # T # O O # # # # # # Z O N
6# # I # N I M # # # # # I C E
7# # S # V M T M T E E R G U Z
8# N F # E P T S U # # # O S I
9S E Y # N R S # E N # # L K H
10# T # # I O I # A U I # O N T
11# S # # E V S # S # Q C P A A
12# I # # N E S # Y # # K A H P
13# L # # C # S # E L I M S T M
14# # # # E T A I C E R P P A E
15# # # # # # # # # # # # # # #
Word X Y Direction
APOLOGIZE  1312n
APPRECIATE  1414w
ASKQUESTIONS  88nw
ASSSIST  714n
COMMUNICATE  54se
CONVENIENCE  55s
EASY  99s
EMPATHIZE  1514n
ENGAGE  156n
FEEDBACK  134w
FOCUS  144s
GREET  137w
IMPROVE  66s
LISTEN  213n
SATISFY  33s
SERVICE  33e
SMILE  1313w
THANK  1413n
VALUE  121w
YES  39w