Customer Service

APOLOGIZE
APPRECIATE
ASKQUESTIONS
ASSSIST
COMMUNICATE
CONVENIENCE
EASY
EMPATHIZE
ENGAGE
FEEDBACK
FOCUS
GREET
IMPROVE
LISTEN
SATISFY
SERVICE
SMILE
THANK
VALUE
YES

Although there are many ways to make every bookstore customer's experience great, the terms hidden in the puzzle below help to ensure it happens with EVERY customer EVERY time!!

Try to find all 20 words on this board.

D D B H L C N R C F O C U S K
E A P P R E C I A T E N Z Q Z
M T S M I L E W S Q C S V Z O
P B A K K G Y T S E N P L O Y
A L P C Q N S L S V E E O F J
T I O D I U A D I O I U B I V
H S L Y G N E H S R N T E W A
I T O J F G U S T P E J C J L
Z E G R E E T M T M V M I L U
E N I Y I G C D M I N J V X E
N S Z U P W N W R O O J R V R
G F E E D B A C K W C N E H Y
A O Y U S E Y F S I T A S I N
G N J N E Q Q K T K U O O I E
E X D U O M H Y E R K W K V X
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Answer Key for Customer Service

X
Y
123456789101112131415
1# # # # # # # # # F O C U S #
2E A P P R E C I A T E # # # #
3M T S M I L E # S # C # # # #
4P # A K K # Y # S E N # # # #
5A L P C Q N S # S V E # # # #
6T I O # I U A # I O I # # # V
7H S L # # N E H S R N # E # A
8I T O # # # U S T P E # C # L
9Z E G R E E T M T M V # I # U
10E N I # # # # # M I N # V # E
11N # Z # # # # # # O O # R # #
12G F E E D B A C K # C N E # #
13A # # # S E Y F S I T A S # #
14G # # # # # # # # # # # # # #
15E # # # # # # # # # # # # # #
Word X Y Direction
APOLOGIZE  34s
APPRECIATE  22e
ASKQUESTIONS  88se
ASSSIST  92s
COMMUNICATE  1112nw
CONVENIENCE  1111n
EASY  77n
EMPATHIZE  12s
ENGAGE  110s
FEEDBACK  312e
FOCUS  101e
GREET  39e
IMPROVE  1010n
LISTEN  25s
SATISFY  1313w
SERVICE  1313n
SMILE  33e
THANK  98nw
VALUE  156s
YES  713w