MALCOLM BALDRIGE NATIONAL QUALITY AWARD

ANALYSIS
COMMERCE
CUSTOMER
DEVELOPMENT
HUMANRESOURCE
IMPROVING
INFORMATION
LEADERSHIP
MANAGEMENT
MARKET
OBJECTIVES
PERFORMANCE
PRACTICES
QUALITY
RESULTS
STRATEGIC
STRATEGY
VISION

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Word	X	Y	Direction
ANALYSIS	10	8	ne
COMMERCE	19	11	s
CUSTOMER	19	11	n
DEVELOPMENT	11	11	ne
HUMANRESOURCE	11	11	nw
IMPROVING	6	13	ne
INFORMATION	13	13	w
LEADERSHIP	13	3	w
MANAGEMENT	15	15	w
MARKET	15	15	s
OBJECTIVES	5	13	n
PERFORMANCE	11	11	e
PRACTICES	10	11	sw
QUALITY	16	16	w
RESULTS	12	12	e
STRATEGIC	10	10	ne
STRATEGY	5	4	e
VISION	12	10	e