MALCOLM BALDRIGE NATIONAL QUALITY AWARD

ANALYSIS
COMMERCE
CUSTOMER
DEVELOPMENT
HUMANRESOURCE
IMPROVING
INFORMATION
LEADERSHIP
MANAGEMENT
MARKET
OBJECTIVES
PERFORMANCE
PRACTICES
QUALITY
RESULTS
STRATEGIC
STRATEGY
VISION

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Word	X	Y	Direction
ANALYSIS	14	14	w
COMMERCE	19	3	s
CUSTOMER	6	6	e
DEVELOPMENT	11	11	w
HUMANRESOURCE	11	11	nw
IMPROVING	19	19	n
INFORMATION	13	13	w
LEADERSHIP	8	11	ne
MANAGEMENT	15	15	w
MARKET	15	15	s
OBJECTIVES	2	3	e
PERFORMANCE	11	11	ne
PRACTICES	10	12	w
QUALITY	16	16	w
RESULTS	12	12	e
STRATEGIC	10	10	e
STRATEGY	10	10	ne
VISION	4	1	e