MALCOLM BALDRIGE NATIONAL QUALITY AWARD

ANALYSIS
COMMERCE
CUSTOMER
DEVELOPMENT
HUMANRESOURCE
IMPROVING
INFORMATION
LEADERSHIP
MANAGEMENT
MARKET
OBJECTIVES
PERFORMANCE
PRACTICES
QUALITY
RESULTS
STRATEGIC
STRATEGY
VISION

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Word	X	Y	Direction
ANALYSIS	14	14	n
COMMERCE	11	3	w
CUSTOMER	11	3	e
DEVELOPMENT	11	11	sw
HUMANRESOURCE	11	11	nw
IMPROVING	5	14	n
INFORMATION	13	13	n
LEADERSHIP	12	20	w
MANAGEMENT	15	15	n
MARKET	15	15	s
OBJECTIVES	11	8	sw
PERFORMANCE	11	11	n
PRACTICES	6	16	e
QUALITY	16	16	n
RESULTS	11	10	sw
STRATEGIC	10	10	sw
STRATEGY	2	17	n
VISION	4	15	n