MALCOLM BALDRIGE NATIONAL QUALITY AWARD

ANALYSIS
COMMERCE
CUSTOMER
DEVELOPMENT
HUMANRESOURCE
IMPROVING
INFORMATION
LEADERSHIP
MANAGEMENT
MARKET
OBJECTIVES
PERFORMANCE
PRACTICES
QUALITY
RESULTS
STRATEGIC
STRATEGY
VISION

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Word	X	Y	Direction
ANALYSIS	14	8	n
COMMERCE	2	4	s
CUSTOMER	11	3	w
DEVELOPMENT	11	11	nw
HUMANRESOURCE	11	11	sw
IMPROVING	13	16	nw
INFORMATION	13	9	s
LEADERSHIP	3	17	n
MANAGEMENT	15	7	s
MARKET	15	7	n
OBJECTIVES	13	17	w
PERFORMANCE	11	11	n
PRACTICES	11	12	se
QUALITY	16	6	n
RESULTS	12	10	n
STRATEGIC	10	12	nw
STRATEGY	4	17	n
VISION	10	10	n