MALCOLM BALDRIGE NATIONAL QUALITY AWARD

ANALYSIS
COMMERCE
CUSTOMER
DEVELOPMENT
HUMANRESOURCE
IMPROVING
INFORMATION
LEADERSHIP
MANAGEMENT
MARKET
OBJECTIVES
PERFORMANCE
PRACTICES
QUALITY
RESULTS
STRATEGIC
STRATEGY
VISION

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Word	X	Y	Direction
ANALYSIS	14	8	w
COMMERCE	3	11	s
CUSTOMER	3	11	n
DEVELOPMENT	11	11	se
HUMANRESOURCE	11	11	sw
IMPROVING	14	17	w
INFORMATION	13	9	w
LEADERSHIP	14	2	w
MANAGEMENT	15	7	w
MARKET	15	7	n
OBJECTIVES	8	11	se
PERFORMANCE	11	11	w
PRACTICES	12	11	se
QUALITY	16	6	n
RESULTS	12	10	se
STRATEGIC	10	12	se
STRATEGY	17	20	w
VISION	15	18	w