MALCOLM BALDRIGE NATIONAL QUALITY AWARD

ANALYSIS
COMMERCE
CUSTOMER
DEVELOPMENT
HUMANRESOURCE
IMPROVING
INFORMATION
LEADERSHIP
MANAGEMENT
MARKET
OBJECTIVES
PERFORMANCE
PRACTICES
QUALITY
RESULTS
STRATEGIC
STRATEGY
VISION

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Word	X	Y	Direction
ANALYSIS	8	8	ne
COMMERCE	20	12	s
CUSTOMER	3	19	e
DEVELOPMENT	11	11	s
HUMANRESOURCE	11	11	se
IMPROVING	3	6	s
INFORMATION	9	9	e
LEADERSHIP	11	14	nw
MANAGEMENT	7	7	e
MARKET	7	7	n
OBJECTIVES	17	9	s
PERFORMANCE	11	11	sw
PRACTICES	2	5	s
QUALITY	6	6	n
RESULTS	10	10	sw
STRATEGIC	12	12	e
STRATEGY	12	12	s
VISION	19	5	w