Customer Centric Behaviors

ACCURACY
AHT
CALL
CAPTIVATE
CHARM
COACHING
CUSTOMER
EMPATHY
ENTHUSIASTIC
EXCEPTIONAL
GENUINE
INNOVATE
JARGON
LISTEN
LOSSMITIGATION
OWNERSHIP
PAR
PROBE
PROFESSIONAL
QUALITY
RAPPORT
RECAP
SMILE
SYMPATHY
TEAM
TOGETHER
TONE
TRAININGCONSULTANT
TRUSTWORTHINESS
VALUE

Customer Service in Collections 2

Try to find all 30 words on this board.

Z U X K T F I G M B V P D H I L Y U Q Z
G L N R J A V U M Y H N D W J B E U V K
T N T O G E T H E R E O C E Z N A L L H
R H I N U T N N A T F B L C A X B L L S
O Z L H A X O F S P U M E Z Z J C A V O
P F U V C T N I J L A N O I T P E C X E
P H W P E A L O S S M I T I G A T I O N
A V Y A I N O U F E N K P H G W R E X X
R E M O T S U C S M I L E I S K Z B J N
E J W H P X P I Y N N Z I W G N Z I F J
C J Y F A E T T M X O W N E R S H I P P
A L Y T U T I S P V M C A P T I V A T E
P D R L I A W A A D E H G E N U I N E D
L Y A I C L I I T J H A E N M X B H X W
X V H S P R A S H V I R X T I E F B D D
H L G T K Z Y U Y V J M S N G N B E W T
N O G R A J M H Q E T A V O N N I O H R
R A H X P P E T X N Y C A R U C C A R A
Y I J Y H M M N L A N O I S S E F O R P
Q H Z X R S S E N I H T R O W T S U R T
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Answer Key for Customer Centric Behaviors

X
Y
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1# # # # # # # # # # # # # # # # # # # #
2G # # # # # # # # # # N # # # # # # # #
3T N T O G E T H E R E # # # # # # L # #
4R # I N # # # N # T # # # # # # # L # #
5O # # H A # O # S # # # # # # # # A # #
6P # # # C T # I # L A N O I T P E C X E
7P # # # E A L O S S M I T I G A T I O N
8A # # A # # O U # # # # # # # # # # # #
9R E M O T S U C S M I L E # # # # # # #
10E # # # # # # I Y N # # # # # # # # # #
11C # Y # # E # T M # O W N E R S H I P #
12A # # T U # # S P # # C A P T I V A T E
13P # # L I # # A A # # H G E N U I N E #
14# Y A # # L # I T # # A # N # # # # # #
15# V H # # # A S H # # R # # I E # # # #
16# # # T # # # U Y # # M # # # N B # # T
17N O G R A J # H Q E T A V O N N I O H R
18# # # # # P # T # # Y C A R U C C A R A
19# # # # # # M N L A N O I S S E F O R P
20# # # # # S S E N I H T R O W T S U R T
Word X Y Direction
ACCURACY  1818w
AHT  1818ne
CALL  186n
CAPTIVATE  1212e
CHARM  1212s
COACHING  89nw
CUSTOMER  89w
EMPATHY  820nw
ENTHUSIASTIC  820n
EXCEPTIONAL  206w
GENUINE  1313e
INNOVATE  1717w
JARGON  517w
LISTEN  77ne
LOSSMITIGATION  77e
OWNERSHIP  1111e
PAR  2019n
PROBE  2019nw
PROFESSIONAL  1919w
QUALITY  816nw
RAPPORT  19n
RECAP  19s
SMILE  99e
SYMPATHY  99s
TEAM  66sw
TOGETHER  33e
TONE  66ne
TRAININGCONSULTANT  1111nw
TRUSTWORTHINESS  2020w
VALUE  215ne