Customer Services Guidelines

ADDRESSINGCOMPLAINT
BODYLANGUAGE
CLOSING
EXPRESSEMPATHY
FOLLOWINGUP
GOINGTHEEXTRAMILE
GREETCLIENT
HOLDCOURTESIES
LISTENACTIVELY
MANNER
OFFERCUSTOMTAPES
OFFEROTHERPRODUCTS
PEACEOFMIND
QUALIFIEDREQUEST
RECAPORDER
RECOGNIZE
SMILEINTHEVOICE
SPOKEWITHCLARITY
STAYINGPOSITIVE
TAKEOWNERSHIP
TEAMWORK
TONE
VERIFYEMAIL

Customer Service Week. Every day Guidelines for Customer Service.

Try to find all 23 words on this board.

I B S M P G C P E A C E O F M I N D H T
S A X H E V I T I S O P G N I Y A T S H
E A D B O D Y L A N G U A G E M C E M S
O L B D Q L L K X F G K E E S B U X E M
N Y R A R J D K H G B A X K K Q M P Y I
L T S L E E F C C N C R E U E A A R L L
I I B L C Q S I O O K Z P R T T C E E E
A R P T A L F S Q U I R D R M I M S V I
M A I N P E O W I N R E O O I M V S I N
E L H E O Q U S G N I T T W K D U E T T
Y C S I R S D O I F G S E V M K J M C H
F H R L D E C S I N U C M S D A K P A E
I T E C E E N L K C G W O T I G E A N V
R I N T R F A V R E N N A M J E O T E O
E W W E A U I E I K U E I V P B S H T I
V E O E Q A F W P T N R L W M L T Y S C
O K E R H F O L L O W I N G U P A J I E
G O K G O I N G T H E E X T R A M I L E
W P A W H U R L E C I P J X X G K E N R
U S T C U D O R P R E H T O R E F F O T
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Answer Key for Customer Services Guidelines

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1# # # # # # # P E A C E O F M I N D # T
2# A # H E V I T I S O P G N I Y A T S #
3# # D B O D Y L A N G U A G E # # E # S
4# # # D # L # # # # # # # # # # U X E M
5# Y # # R # D # # # # # # # # Q # P Y I
6L T # # E E # C # # # # E # E # A R L L
7I I # # C # S # O # K Z # R # T # E E E
8A R P T A L # S # U I R D # M # # S V I
9M A I N P # O # I N R E O O # # # S I N
10E L H E O # # S G N I T T W # # # E T T
11Y C S I R # # O I F G S E # M # # M C H
12F H R L D # C # I N U C # S # A # P A E
13I T E C E E # L # C G # O # I # E A N V
14R I N T R # A # R E N N A M # E # T E O
15E W W E # U # E # # # E # # P # S H T I
16V E O E Q # F # # # N # # # # L # Y S C
17# K E R # F O L L O W I N G U P A # I E
18# O K G O I N G T H E E X T R A M I L E
19# P A # # # # # # # # # # # # # # # N #
20# S T C U D O R P R E H T O R E F F O T
Word X Y Direction
ADDRESSINGCOMPLAINT  1111se
BODYLANGUAGE  53e
CLOSING  57se
EXPRESSEMPATHY  183s
FOLLOWINGUP  617e
GOINGTHEEXTRAMILE  418e
GREETCLIENT  418n
HOLDCOURTESIES  42se
LISTENACTIVELY  1918n
MANNER  1414w
OFFERCUSTOMTAPES  518ne
OFFEROTHERPRODUCTS  1920w
PEACEOFMIND  81e
QUALIFIEDREQUEST  615ne
RECAPORDER  55s
RECOGNIZE  514ne
SMILEINTHEVOICE  203s
SPOKEWITHCLARITY  220n
STAYINGPOSITIVE  192w
TAKEOWNERSHIP  320n
TEAMWORK  1814nw
TONE  918ne
VERIFYEMAIL  116n