CUSTOMER SERVICE

ATTITUDE
BODYLANGUAGE
COMMUNICATION
CONFIDENCE
COURTESY
CUSTOMER
EXCELLENCE
EYECONTACT
FOCUS
GREETING
HANDSHAKE
LISTENING
LOYALTY
MIRROR
POSITIVE
PROFESSIONALISM
QUALITY
RESPONSIBILITY
SMILE
THANKFULNESS
WILLINGNESS

HOW TO PROVIDE GOOD CUSTOMER SERVICE

Try to find all 21 words on this board.

P E D Y N C O N F I D E N C E
G R C H T X X B I M S X Z P B
R E O U A I E L I M S C F E B
E S M F S N L U I N E E S U O
E P M E E T D A C R N L S L D
T O U G Y S O S U K L L E I Y
I N N C E Y S M H Q U E N S L
N S I O C L P I E A F N G T A
G I C U O Y O R O R K C N E N
S B A R N T S R C N N E I N G
U I T T T L I O C H A N L I U
C L I E A A T R R Y H L L N A
O I O S C Y I Q R U T C I G G
F T N Y T O V P P C S Q W S E
W Y M U H L E D U T I T T A M
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Answer Key for CUSTOMER SERVICE

X
Y
123456789101112131415
1P # # Y # C O N F I D E N C E
2G R C H T # # # # # S X # # #
3R E O U A I E L I M S C # # B
4E S M F S N L # # # E E S # O
5E P M # E T D A # # N L S L D
6T O U # Y S O S U # L L E I Y
7I N N C E # S M H Q U E N S L
8N S I O C # P I E A F N G T A
9G I C U O Y O R O R K C N E N
10S B A R N T S R # N N E I N G
11U I T T T L I O # # A # L I U
12C L I E A A T R # # H L L N A
13O I O S C Y I # # # T # I G G
14F T N Y T O V # # # # # W S E
15# Y # # # L E D U T I T T A M
Word X Y Direction
ATTITUDE  1415w
BODYLANGUAGE  153s
COMMUNICATION  33s
CONFIDENCE  61e
COURTESY  47s
CUSTOMER  32se
EXCELLENCE  121s
EYECONTACT  55s
FOCUS  114n
GREETING  12s
HANDSHAKE  42se
LISTENING  145s
LOYALTY  615n
MIRROR  87s
POSITIVE  78s
PROFESSIONALISM  88se
QUALITY  96nw
RESPONSIBILITY  22s
SMILE  113w
THANKFULNESS  1113n
WILLINGNESS  1313n