CUSTOMER SERVICE

ATTITUDE
BODYLANGUAGE
COMMUNICATION
CONFIDENCE
COURTESY
CUSTOMER
EXCELLENCE
EYECONTACT
FOCUS
GREETING
HANDSHAKE
LISTENING
LOYALTY
POSITIVE
POSTURE
PROFESSIONALISM
QUALITY
RESPONSIBILITY
SERVICE
SMILE
THANKFULNESS
WILLINGNESS

HOW TO PROVIDE GOOD CUSTOMER SERVICE

Try to find all 22 words on this board.

S Y B X K X C O U R T E S Y M
S T N A V Y T L A Y O L Y S B
E I O S S E N G N I L L I W E
N L I G N I N E T S I L W G Y
L I T E D U T I T T A E A E E
U B A C G E T W O N C U G X C
F I C I C L N I O N G N C U O
K S I V A I K I E N I E S G N
N N N R Y M S D A T L T M V T
A O U E Y S I L E L O V J B A
H P M S E F Y E E M V L J F C
T S M F N D R N E S U C O F T
T E O O O G C R Q U A L I T Y
A R C B G E E K A H S D N A H
P O S I T I V E P O S T U R E
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Answer Key for CUSTOMER SERVICE

X
Y
123456789101112131415
1S Y # # # # C O U R T E S Y M
2S T N # # Y T L A Y O L # S #
3E I O S S E N G N I L L I W E
4N L I G N I N E T S I L # G Y
5L I T E D U T I T T A E A # E
6U B A C # E # # # N C U G X C
7F I C I # L # # O N G N C U O
8K S I V # I # I E N I E S # N
9N N N R # M S D A T L T # # T
10A O U E # S I L E L O # # # A
11H P M S E F Y E E M # # # # C
12T S M F N D R N E S U C O F T
13# E O O O G C R Q U A L I T Y
14# R C B # E E K A H S D N A H
15P O S I T I V E P O S T U R E
Word X Y Direction
ATTITUDE  115w
BODYLANGUAGE  414ne
COMMUNICATION  313n
CONFIDENCE  314ne
COURTESY  71e
CUSTOMER  156sw
EXCELLENCE  155sw
EYECONTACT  153s
FOCUS  1412w
GREETING  613ne
HANDSHAKE  1514w
LISTENING  124w
LOYALTY  122w
POSITIVE  115e
POSTURE  915e
PROFESSIONALISM  88ne
QUALITY  1013e
RESPONSIBILITY  214n
SERVICE  411n
SMILE  610n
THANKFULNESS  112n
WILLINGNESS  133w