CUSTOMER SERVICE

ATTITUDE
BODYLANGUAGE
COMMUNICATION
CONFIDENCE
COURTESY
CUSTOMER
EXCELLENCE
EYECONTACT
FOCUS
GREETING
HANDSHAKE
LISTENING
LOYALTY
MIRROR
POSITIVE
POSTURE
PROFESSIONALISM
RESPONSIBILITY
SMILE
THANKFULNESS
WILLINGNESS

HOW TO PROVIDE GOOD CUSTOMER SERVICE

Try to find all 21 words on this board.

M J N I L I S T E N I N G Y F
E S C O N F I D E N C E N T P
B L I B G O M R C U T T O I N
X O I L L N U I S O H E I L W
E Y D M A T I T R A P L T I I
C C A Y S N O T N R Q E A B L
O L N O L M O K E L O T C I L
U E P E E A F I O E T R I S I
R V V R L U N Y S I R F N N N
T I H K L L A G T S O G U O G
E T N N V L E U U C E T M P N
S I E D T A D C U A N F M S E
Y S X Y Q E B S X J G J O E S
S O T C A T N O C E Y E C R S
B P E K A H S D N A H F N Y P
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Answer Key for CUSTOMER SERVICE

X
Y
123456789101112131415
1M # # # L I S T E N I N G Y #
2E S C O N F I D E N C E N T #
3B L I # G # M R # U # T O I #
4# O I L # N U I S # H # I L W
5E # D M A T I T R A # # T I I
6C C # Y S N O T N R # # A B L
7O # N O L M O K E L O T C I L
8U E P E E A F I O E T R I S I
9R V # R L U N Y S I R F N N N
10T I # # L L A G T S O G U O G
11E T # N # L E U U C E # M P N
12S I E # T # D C U A # F M S E
13Y S # Y # E # S X # G # O E S
14S O T C A T N O C E Y E C R S
15# P E K A H S D N A H # # # P
Word X Y Direction
ATTITUDE  136sw
BODYLANGUAGE  13se
COMMUNICATION  1313n
CONFIDENCE  32e
COURTESY  16s
CUSTOMER  112sw
EXCELLENCE  1014nw
EYECONTACT  1214w
FOCUS  129sw
GREETING  1210nw
HANDSHAKE  1115w
LISTENING  51e
LOYALTY  107sw
MIRROR  73se
POSITIVE  215n
POSTURE  38ne
PROFESSIONALISM  88nw
RESPONSIBILITY  1414n
SMILE  56nw
THANKFULNESS  123sw
WILLINGNESS  155s