CUSTOMER SERVICE

ATTITUDE
BODYLANGUAGE
COMMUNICATION
CONFIDENCE
COURTESY
CUSTOMER
EMPATHY
EXCELLENCE
EYECONTACT
FOCUS
GREETING
HANDSHAKE
LISTENING
LOYALTY
POSITIVE
POSTURE
PROFESSIONALISM
QUALITY
RESPONSIBILITY
SMILE
THANKFULNESS
WILLINGNESS

HOW TO PROVIDE GOOD CUSTOMER SERVICE

Try to find all 22 words on this board.

D F B O D Y L A N G U A G E P
Y T I L I B I S N O P S E R K
A N O I T A C I N U M M O C P
T N A E V I T I S O P F V E L
T H A N D S H A K E E G E Y E
I S A V Q F C Q G S M N C E X
T U C N E R U T S O P I N C C
U C G V K A G I M L A T E O E
D O Q Q L F O C I M T E D N L
E F X I N N U L L L H E I T L
R Y T L A Y O L E Y Y R F A E
Y Y A L I S T E N I N G N C N
E W I L L I N G N E S S O T C
S S U I L R E M O T S U C U E
M R C O U R T E S Y R S I J I
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Answer Key for CUSTOMER SERVICE

X
Y
123456789101112131415
1# # B O D Y L A N G U A G E P
2Y T I L I B I S N O P S E R #
3A N O I T A C I N U M M O C #
4T # # E V I T I S O P F # E #
5T H A N D S H A K E E G E Y E
6I S A # # # # Q # S M N C E X
7T U # N E R U T S O P I N C C
8U C # # K A # I M # A T E O E
9D O # # L F O # I # T E D N L
10E F # I # N U # L # H E I T L
11# Y T L A Y O L E # Y R F A E
12# Y # L I S T E N I N G N C N
13# W I L L I N G N E S S O T C
14# S # # # R E M O T S U C # E
15M # C O U R T E S Y # S # # #
Word X Y Direction
ATTITUDE  13s
BODYLANGUAGE  31e
COMMUNICATION  133w
CONFIDENCE  1314n
COURTESY  315e
CUSTOMER  1314w
EMPATHY  115s
EXCELLENCE  155s
EYECONTACT  144s
FOCUS  210n
GREETING  1212n
HANDSHAKE  25e
LISTENING  412e
LOYALTY  811w
POSITIVE  114w
POSTURE  117w
PROFESSIONALISM  88sw
QUALITY  77sw
RESPONSIBILITY  142w
SMILE  97s
THANKFULNESS  14se
WILLINGNESS  313e