CUSTOMER SERVICE

ATTITUDE
BODYLANGUAGE
COMMUNICATION
CONFIDENCE
COURTESY
CUSTOMER
EXCELLENCE
EYECONTACT
FOCUS
GREETING
HANDSHAKE
LISTENING
LOYALTY
POSITIVE
POSTURE
PROFESSIONALISM
QUALITY
RESPONSIBILITY
SERVICE
SMILE
THANKFULNESS
WILLINGNESS

HOW TO PROVIDE GOOD CUSTOMER SERVICE

Try to find all 22 words on this board.

P K G R E E T I N G W N N N J
I R E S P O N S I B I L I T Y
J C O M M U N I C A T I O N P
E O B F C C O U R T E S Y B O
K N O S E Y E C O N T A C T S
A F D E K S T Q U A L I T Y I
H I Y R K M S L P S U C O F T
S D L V I I V I A O T D T U I
D E A I M L Z H O Y S O Z N V
N N N C M E O M Z N O T M R E
A C G E D U T I T T A L U E E
H E U G N I N E T S I L W R R
G H A S S E N G N I L L I W E
O K G T H A N K F U L N E S S
I H E X C E L L E N C E U D M
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Answer Key for CUSTOMER SERVICE

X
Y
123456789101112131415
1P # G R E E T I N G # # # # #
2# R E S P O N S I B I L I T Y
3# C O M M U N I C A T I O N P
4E O B F # C O U R T E S Y # O
5K N O S E Y E C O N T A C T S
6A F D E # S T Q U A L I T Y I
7H I Y R # M S L P S U C O F T
8S D L V # I # I A O T # # # I
9D E A I # L # # O Y S O # # V
10N N N C # E # # # N O T M # E
11A C G E D U T I T T A L U E #
12H E U G N I N E T S I L # R R
13# # A S S E N G N I L L I W E
14# # G T H A N K F U L N E S S
15# # E X C E L L E N C E # # M
Word X Y Direction
ATTITUDE  1111w
BODYLANGUAGE  34s
COMMUNICATION  33e
CONFIDENCE  23s
COURTESY  64e
CUSTOMER  85se
EXCELLENCE  315e
EYECONTACT  55e
FOCUS  147w
GREETING  31e
HANDSHAKE  112n
LISTENING  1212w
LOYALTY  1211nw
POSITIVE  153s
POSTURE  97se
PROFESSIONALISM  88se
QUALITY  96e
RESPONSIBILITY  22e
SERVICE  45s
SMILE  66s
THANKFULNESS  414e
WILLINGNESS  1313w