CUSTOMER SERVICE

ATTITUDE
BODYLANGUAGE
COMMUNICATION
CONFIDENCE
COURTESY
CUSTOMER
EXCELLENCE
EYECONTACT
FOCUS
GREETING
HANDSHAKE
LISTENING
LOYALTY
POSITIVE
POSTURE
PROFESSIONALISM
QUALITY
RESPONSIBILITY
SERVICE
SMILE
THANKFULNESS
WILLINGNESS

HOW TO PROVIDE GOOD CUSTOMER SERVICE

Try to find all 22 words on this board.

J Y J P R E M O T S U C W P M
T T N Y J P O S I T I V E S V
E I O S S E N G N I L L I W E
G L I G E F O C U S I L C T D
A I T N R C B Y E S A O O H U
U B A I V M N I T N T Y U A T
G I C T I R L E O C Q A R N I
N S I E C X N I L Z K L T K T
A N N E E I S T R L O T E F T
L O U R N S M I L E E Y S U A
Y P M G E R U T S O P C Y L R
D S M F Z Q U A L I T Y X N D
O E O B T C A T N O C E Y E Q
B R C O N F I D E N C E L S Q
P E K A H S D N A H I C Y S Y
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Answer Key for CUSTOMER SERVICE

X
Y
123456789101112131415
1# Y # # R E M O T S U C # # M
2# T N # # P O S I T I V E S #
3E I O S S E N G N I L L I W E
4G L I G E F O C U S I L C T D
5A I T N R C # # # S A O O H U
6U B A I V # N # T N # Y U A T
7G I C T I # # E O # # A R N I
8N S I E C # N I L # # L T K T
9A N N E E I S # # L # T E F T
10L O U R N S M I L E E Y S U A
11Y P M G E R U T S O P C Y L #
12D S M F # Q U A L I T Y X N #
13O E O # T C A T N O C E Y E #
14B R C O N F I D E N C E # S #
15P E K A H S D N A H # # # S #
Word X Y Direction
ATTITUDE  1510n
BODYLANGUAGE  114n
COMMUNICATION  313n
CONFIDENCE  314e
COURTESY  134s
CUSTOMER  121w
EXCELLENCE  1413nw
EYECONTACT  1413w
FOCUS  64e
GREETING  411n
HANDSHAKE  1015w
LISTENING  123sw
LOYALTY  124s
POSITIVE  62e
POSTURE  1111w
PROFESSIONALISM  88ne
QUALITY  712e
RESPONSIBILITY  214n
SERVICE  53s
SMILE  610e
THANKFULNESS  144s
WILLINGNESS  133w