Customer Service Qualities

ACKNOWLEDGE
AFFIRM
CONFIRM
CREDIT
CUSTOMER
IMPROVE
INFORMED
INNOVATIVE
LEADER
LIFESTYLES
LISTEN
OPTIMISTIC
PASSIONATE
POSTURE
REPEAT
SERVICE
SMILE
UNCOMPLICATED

Can you find the words that describe quality customer service and the RCS behaviours/values?

Try to find all 18 words on this board.

Z I A K X O C D A O L O W P H
U I F L I F E S T Y L E S D E
Y I N N O V A T I V E O E T Z
L E A D E R U N D I N T A P X
E G D E L W O N K C A N A E Q
X G M M R I F N O C O W V H L
W D E M R O F N I I M O Y H T
C S N E T S I L S E R V I C E
E R U T S O P S Q P T H Z M P
M T O M H M A N M A P A O H Z
A R I Z O P T I M I S T I C N
Z L I C U S T O M E R N W N Z
E V N F S D K P D V L C E R Z
F U Y S F U F P P C W O Q Y A
A R E P E A T M F T I D E R C
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Answer Key for Customer Service Qualities

X
Y
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1# # # # # # # # # # # # # # #
2# # # L I F E S T Y L E S D E
3# I N N O V A T I V E # E T #
4L E A D E R # # # # # T A # #
5E G D E L W O N K C A N # E #
6# # # M R I F N O C O # V # #
7# D E M R O F N I I # O # # #
8# # N E T S I L S E R V I C E
9E R U T S O P S # P # # # # #
10M # # M # M A # M # # # # # #
11# R I # O P T I M I S T I C #
12# L I C U S T O M E R # # # #
13E # N F # # # # # # # # # # #
14# U # # F # # # # # # # # # #
15# R E P E A T # # T I D E R C
Word X Y Direction
ACKNOWLEDGE  115w
AFFIRM  615nw
CONFIRM  106w
CREDIT  1515w
CUSTOMER  412e
IMPROVE  811ne
INFORMED  97w
INNOVATIVE  23e
LEADER  14e
LIFESTYLES  42e
LISTEN  88w
OPTIMISTIC  511e
PASSIONATE  611ne
POSTURE  79w
REPEAT  215e
SERVICE  98e
SMILE  59sw
UNCOMPLICATED  88ne