Customer Service Qualities

ACKNOWLEDGE
AFFIRM
CONFIRM
CREDIT
CUSTOMER
IMPROVE
INFORMED
INNOVATIVE
LEADER
LIFESTYLES
LISTEN
OPTIMISTIC
PASSIONATE
POSTURE
REPEAT
SERVICE
SMILE
UNCOMPLICATED

Can you find the words that describe quality customer service and the RCS behaviours/values?

Try to find all 18 words on this board.

F E C R H P E U A J A I A A E
O D T K M R I F N O C N C O J
D W E A E V O R P M I N I C D
F Y S T N V C Q E M T O O B V
E D Z H A O X N L R S V P M U
S W N L C C I X I I I A K W D
E X V D K U I S M F M T I Q Y
L H Z Q N S N L S F I I A R K
Y E A F O T F S P A T V Y T V
T T A B W O O E O M P E A Z Q
S V I D L M R R S G O E X O S
E I D S E E M V T C P C Z X G
F T S S D R E I U E Y E N K W
I F P X G N D C R E D I T U R
L I S T E N M E E X Q Q L I O
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Answer Key for Customer Service Qualities

X
Y
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1# E # # # # # # # # # I # # #
2# D T # M R I F N O C N # # #
3# # E A E V O R P M I N # # #
4# # # T N # # # E M T O # # #
5# # # # A O # # L R S V # # #
6S # # # C C I # I I I A # # #
7E # # # K U I S M F M T # # #
8L # # # N S N L S F I I # # #
9Y E # # O T F S P A T V # T #
10T # A # W O O E O M P E A # #
11S # # D L M R R S # O E # # #
12E # # # E E M V T # P C # # #
13F # # # D R E I U E # # N # #
14I # # # G # D C R E D I T U #
15L I S T E N # E E # # # # # #
Word X Y Direction
ACKNOWLEDGE  55s
AFFIRM  109n
CONFIRM  112w
CREDIT  814e
CUSTOMER  66s
IMPROVE  113w
INFORMED  77s
INNOVATIVE  121s
LEADER  18se
LIFESTYLES  115n
LISTEN  115e
OPTIMISTIC  1111n
PASSIONATE  1110nw
POSTURE  99s
REPEAT  914ne
SERVICE  89s
SMILE  98n
UNCOMPLICATED  88nw