Customer Service Qualities

ACKNOWLEDGE
AFFIRM
CONFIRM
CREDIT
CUSTOMER
IMPROVE
INFORMED
INNOVATIVE
LEADER
LIFESTYLES
LISTEN
OPTIMISTIC
PASSIONATE
POSTURE
REPEAT
SERVICE
SMILE
UNCOMPLICATED

Can you find the words that describe quality customer service and the RCS behaviours/values?

Try to find all 18 words on this board.

T Q S E L Y T S E F I L B E E
A U P K S D G J R E D A E L P
E L N Y E C I V R E S W I T R
P L W C U S T O M E R M Z E E
E G J E O P T I M I S T I C I
R I Y Y Z M A U M T Y A D R N
E R U T S O P S G P N F O E N
N W N E T S I L S Y R V J D O
D D E M R O F N I I H O Q I V
I P M M R I F N O C O Q V T A
E G D E L W O N K C A N X E T
U B N A S T R F T P O T A L I
Y L L I E S P M O K L N E T V
Q R I D D E A F F I R M D D E
T F G K M D B X O X A A A M N
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Answer Key for Customer Service Qualities

X
Y
123456789101112131415
1T # S E L Y T S E F I L # # E
2A U # # # # # # R E D A E L #
3E # N # E C I V R E S # I # #
4P # # C U S T O M E R M # # #
5E # # # O P T I M I S T I C I
6R # # # # M A # M # # # # R N
7E R U T S O P S # P # # # E N
8# # N E T S I L S # R # # D O
9# D E M R O F N I I # O # I V
10# # # M R I F N O C O # V T A
11E G D E L W O N K C A N # E T
12# # # # # # # # # # # T A # I
13# # # # # # # # # # # # E T V
14# # # # # # A F F I R M # D E
15# # # # # # # # # # # # # # #
Word X Y Direction
ACKNOWLEDGE  1111w
AFFIRM  714e
CONFIRM  1010w
CREDIT  145s
CUSTOMER  44e
IMPROVE  85se
INFORMED  99w
INNOVATIVE  155s
LEADER  142w
LIFESTYLES  121w
LISTEN  88w
OPTIMISTIC  55e
PASSIONATE  65se
POSTURE  77w
REPEAT  16n
SERVICE  113w
SMILE  115ne
UNCOMPLICATED  88se