Customer Service Excellence

ATTITUDE
BENEFITS
CLAIMS
CLIENTSERVICES
COINSURANCE
COMMITMENT
COPAY
COVERAGE
CUSTOMER
DEDUCTIBLE
DEPENDENT
EMERGENCY
EOB
EXCELLENCE
GRIEVANCE
HABIT
HEALTH
HIPAA
HMO
MAKEITHAPPEN
MEDICAL
MEDICARE
MEMBER
NONCOVERED
PCP
PROVIDER
RESPECT
ROUTINE
SERVICE
URGENT

This Word Find includes words you may encounter while serving a customer.

Try to find all 30 words on this board.

P E K I N M U R Y V Y O O E Y K L U L K
H N W G N N E Q V L K U Z M H R D Z X M
H I V T E D A R Y Z T I B A H E A L T H
B T M U I C O V E R A G E D V L N L T I
J U E V D U N E M E R G E N C Y S J T P
L O O E B S E A L M N Q P C X E T S Y A
U R B N Q T C Q V B Y A P O C D N K H A
P S N K E O N R T E I T W I G D E D N T
U T H T D M E I Z C I T V G D R D P K O
H I A N U E L S A W E R C W U L N J M R
E F W E T R L S G X E P G U R G E N T D
H E Q M I B E W R S Q G S U D V P Q J C
N N N T T Q C Y T Z Y I W E F E E Z A Z
E E U I T T X N O N C O V E R E D Y U N
B B P M A K E I T H A P P E N M Q J A S
U I E M T I O E R A C I D E M E M B E R
B A T O L P B C X P X S W A A I W Y X K
T J E C O I N S U R A N C E U H U A J R
R S M I A L C L L A C I D E M M T U K F
D H S E H V J A A U S Y W F U U M W T M
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Answer Key for Customer Service Excellence

X
Y
1234567891011121314151617181920
1# E # # # # # R # # # # O # # # # # # #
2# N # # # # E # # # # # # M # # # # # #
3# I # # E D # # # # T I B A H E A L T H
4# T # # I C O V E R A G E # # # # # # I
5# U # V # U N E M E R G E N C Y S # # P
6# O O # # S E A L # # # # # # E T # # A
7# R # # # T C # V B Y A P O C # N # # A
8P S # # E O N # T E I # # I # # E # # #
9# T # T D M E # # C I T V # # # D # # #
10# I # N U E L # # # E R C # # # N # # #
11# F # E T R L # # # E P G U R G E N T #
12# E # M I # E # # S # # S # D # P # # #
13# N # T T # C # T # # # # E # E E # # #
14# E # I T # X N O N C O V E R E D # # #
15# B # M A K E I T H A P P E N # # # # #
16# # # M # I O E R A C I D E M E M B E R
17# # # O L # B # # P # # # # # # # # # #
18# # # C O I N S U R A N C E # # # # # #
19# S M I A L C # L A C I D E M # # # # #
20# # # # # # # # # # # # # # # # # # # #
Word X Y Direction
ATTITUDE  515n
BENEFITS  215n
CLAIMS  719w
CLIENTSERVICES  1111ne
COINSURANCE  418e
COMMITMENT  418n
COPAY  157w
COVERAGE  64e
CUSTOMER  64s
DEDUCTIBLE  1714nw
DEPENDENT  1714n
EMERGENCY  85e
EOB  715s
EXCELLENCE  715n
GRIEVANCE  1210nw
HABIT  153w
HEALTH  153e
HIPAA  203s
HMO  153nw
MAKEITHAPPEN  715e
MEDICAL  1519w
MEDICARE  1516w
MEMBER  1516e
NONCOVERED  814e
PCP  1215sw
PROVIDER  18ne
RESPECT  1514nw
ROUTINE  27n
SERVICE  1012ne
URGENT  1411e