Customer Service Excellence

ATTITUDE
BENEFITS
CLAIMS
CLIENTSERVICES
COINSURANCE
COMMITMENT
COPAY
COVERAGE
CUSTOMER
DEDUCTIBLE
DEPENDENT
EMERGENCY
EOB
EXCELLENCE
GRIEVANCE
HABIT
HEALTH
HIPAA
HMO
MAKEITHAPPEN
MEDICAL
MEDICARE
MEMBER
NONCOVERED
PCP
PROVIDER
RESPECT
ROUTINE
SERVICE
URGENT

This Word Find includes words you may encounter while serving a customer.

Try to find all 30 words on this board.

L W B S M Y W U C N C N E M U E D J H G
F D W M U S Z C J Z M H P S D W D L K A
R G S I S L A C I D E M E D I C A R E E
F S P A J Y G U T N E M T I M M O C X X
V R E L X M S E D U T I T T A G L O U I
C B H C O V E R A G E I L N K I O I Z T
J D B U N E C N E L L E C X E O B N C O
S L S S E A C Y W Q W Y D N I A B S A V
S F T T M L V E T E L Q T O T Z E U S Y
V R Q O E P B E N J W S P N H U N R P J
X E D M R T Z I I I E P Z C A L E A O V
W D G E G O O G T R T A L O P S F N S T
Q I B R E G Z T V C G U L V P B I C D H
R V R D N B P I H E U G O E E V T E T I
F O K V C Y C O P A Y D C R N C S L E P
H R D B Y E V N Y Y U T E E Y E A I A A
I P V R S T N E D N E P E D X E Z F F A
U V D M B R E B M E M G O M H A B I T P
V P O Q D Z X X C R E B O J S V N I N V
I O I H Y V M H Z U R G E N T R C H T D
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Answer Key for Customer Service Excellence

X
Y
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1# # # S # # # # # # # # # # # # # # # #
2# # # M # # # # # # # # # # # # # # # #
3# # # I # L A C I D E M E D I C A R E #
4# # # A # # # # T N E M T I M M O C # #
5# # E L # # # E D U T I T T A # L O # #
6# # # C O V E R A G E # # # K I # I # #
7# # # U N E C N E L L E C X E O B N # #
8# # # S E A # # # # # # # N I # B S # #
9# # # T M L V E # # # # T O T # E U # #
10# R # O E # B E N # # S P N H # N R # #
11# E # M R # # I I I E # # C A # E A # #
12# D # E G # # # T R T # # O P S F N # #
13# I # R E # # # V C G U # V P # I C # H
14# V # # N # # I # # U # O E E # T E T I
15# O # # C # C O P A Y D C R N # S L # P
16# R # # Y E # # # # # T E E # # A # # A
17# P # # S T N E D N E P E D # E # # # A
18# # # # # R E B M E M # O M H A B I T #
19# # # # # # # # # # # # # # # # # # # #
20# # # # # # # # # U R G E N T # # # # #
Word X Y Direction
ATTITUDE  155w
BENEFITS  178s
CLAIMS  46n
CLIENTSERVICES  1111sw
COINSURANCE  184s
COMMITMENT  184w
COPAY  715e
COVERAGE  46e
CUSTOMER  46s
DEDUCTIBLE  1417nw
DEPENDENT  1417w
EMERGENCY  58s
EOB  157e
EXCELLENCE  157w
GRIEVANCE  1012nw
HABIT  1518e
HEALTH  1518ne
HIPAA  2013s
HMO  1518w
MAKEITHAPPEN  157s
MEDICAL  123w
MEDICARE  123e
MEMBER  1118w
NONCOVERED  148s
PCP  1512nw
PROVIDER  217n
RESPECT  1810sw
ROUTINE  1415nw
SERVICE  1210sw
URGENT  1020e