Customer Service Excellence

ATTITUDE
BENEFITS
CLAIMS
CLIENTSERVICES
COINSURANCE
COMMITMENT
COPAY
COVERAGE
CUSTOMER
DEDUCTIBLE
DEPENDENT
EMERGENCY
EOB
EXCELLENCE
GRIEVANCE
HABIT
HEALTH
HIPAA
HMO
MAKEITHAPPEN
MEDICAL
MEDICARE
MEMBER
NONCOVERED
PCP
PROVIDER
RESPECT
ROUTINE
SERVICE
URGENT

This Word Find includes words you may encounter while serving a customer.

Try to find all 30 words on this board.

K H E A L T H I P A A Q J V W F H C R V
M A E C C T T A D Y K Y I K U X V R L S
K B Q C F D I M E M B E R P S R K F M D
V I J C O M M I T M E N T C J B Y I R E
U T H O L H A T T I T U D E F M A B M L
V L B I A I K H W S H G V M F L W V Q K
M A Y N B O E X C E L L E N C E S P E W
W C N S S Q I N O N C O V E R E D F S E
L I N U P R T X T D Y W P E A E E O T J
R D E R G D H M O S B I S Z D I P P I F
A E R A Y R A M O D E P G U D W E V F D
V M A N L E P C P D E R C S R R N S E X
O D C C G M P P Y C I T V Y B G D O N D
W E I E J O E G T E I X D I H G E C E U
Y N D O J T N F V B Y A P O C Q N N B D
W I E T D S E A L I O W K E F E T O T K
L T M Y V U N E M E R G E N C Y S W E F
F U V F Z C O V E R A G E D H V N J Z Z
Y O E Q E X O B A M B N R N Y J D A J N
P R O V I D E R H R N A S U N J K H F X
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Answer Key for Customer Service Excellence

X
Y
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1# H E A L T H I P A A # # # # # # # # #
2# A # # # # # # # # # # # # # # # # # S
3# B # # # # # M E M B E R # # # # # M #
4# I # C O M M I T M E N T # # # # I # #
5# T # O L # A T T I T U D E # # A # # #
6# L # I # I K # # # # # # # # L # # # #
7# A # N B O E X C E L L E N C E # # # #
8# C # S # # I N O N C O V E R E D # S #
9# I # U # # T # T # # # # E # E E # T #
10# D E R # # H M O S # # S # D # P # I #
11# E R A # R A # # # E P G U # # E # F #
12# M A N # E P C P # E R C # R # N # E #
13# # C C # M P # # C I T V # # G D # N #
14# E I E # O E # T E I # # I # # E # E #
15# N D # # T N # V B Y A P O C # N N B #
16# I E # # S # A L # # # # # # E T # T #
17# T M # # U N E M E R G E N C Y S # # #
18# U # # # C O V E R A G E # # # # # # #
19# O # # E # # # # # # # # # # # # # # #
20P R O V I D E R # # # # # # # # # # # #
Word X Y Direction
ATTITUDE  75e
BENEFITS  1915n
CLAIMS  157ne
CLIENTSERVICES  1111se
COINSURANCE  44s
COMMITMENT  44e
COPAY  1515w
COVERAGE  618e
CUSTOMER  618n
DEDUCTIBLE  178sw
DEPENDENT  178s
EMERGENCY  817e
EOB  77w
EXCELLENCE  77e
GRIEVANCE  1212sw
HABIT  21s
HEALTH  21e
HIPAA  71e
HMO  710e
MAKEITHAPPEN  77s
MEDICAL  212n
MEDICARE  317n
MEMBER  83e
NONCOVERED  88e
PCP  712e
PROVIDER  120e
RESPECT  158sw
ROUTINE  220n
SERVICE  1010se
URGENT  1411se