Customer Service Excellence

ATTITUDE
BENEFITS
CLAIMS
CLIENTSERVICES
COINSURANCE
COMMITMENT
COPAY
COVERAGE
CUSTOMER
DEDUCTIBLE
DEPENDENT
EMERGENCY
EOB
EXCELLENCE
GRIEVANCE
HABIT
HEALTH
HIPAA
HMO
MAKEITHAPPEN
MEDICAL
MEDICARE
MEMBER
NONCOVERED
PCP
PROVIDER
RESPECT
ROUTINE
SERVICE
URGENT

This Word Find includes words you may encounter while serving a customer.

Try to find all 30 words on this board.

D K N P L W Z R T D K T A Y D N N D K L
J C B M E M B E R I E J D G T M G K C Y
Y O O F O P H V X R E D I V O R P I M M
H U E C O I N S U R A N C E R I D T B T
Q V R O L Y C S B O E W A P N P I W V E
I V W M E I P O I M C S C Y D Q D C L V
H J J M A K E I T H A P P E N M L Z F V
T T H I T Q X N O N C O V E R E D Z B V
L W V T T N C V T U C H N O C E E N K N
A A V M I P E Y K S S U U B D T P Z X S
E J P E T E L M I S E T G U R G E N T U
H R D N U G L D G R I R C N D B N H S U
A I U T D A E C V N I T V O L D D Y W R
B X P S E R N W E E I W C I M A E F W V
I A N A L E C B V B Y A P O C F N V M J
T N J I A V E A L S A Q Y G L E T M H R
E O X K O O N E M E R G E N C Y S R L J
S M I A L C U S T O M E R O C L B O K U
G I K Z E R A C I D E M E D I C A L J I
Z G O T Q B E N E F I T S C X N Y O P Q
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Answer Key for Customer Service Excellence

X
Y
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1# # # # # # # # # # # # # # # # # # # #
2# # # M E M B E R # # # # # # # # # # #
3# # # # # # # # # R E D I V O R P # # #
4# # # C O I N S U R A N C E # # # # # #
5# # # O L # # # B O E # # P # # # # # #
6# # # M # I # O # M # S C # # # # # # #
7H # # M A K E I T H A P P E N # # # # #
8T # # I T # X N O N C O V E R E D # # #
9L # # T T # C # T # # # # O C E E # # #
10A # # M I # E # # S # # U # D T P # # #
11E # # E T E L # # # E T G U R G E N T #
12H # # N U G L # # # I R C # # # N # # #
13A I # T D A E # # N I T V # # # D # # #
14B # P # E R N # E E I # # I # # E # # #
15I # # A # E C # V B Y A P O C # N # # #
16T # # # A V E A L # # # # # # E T # # #
17# # # # # O N E M E R G E N C Y S # # #
18S M I A L C U S T O M E R # # # # # # #
19# # # # E R A C I D E M E D I C A L # #
20# # # # # B E N E F I T S # # # # # # #
Word X Y Direction
ATTITUDE  57s
BENEFITS  620e
CLAIMS  618w
CLIENTSERVICES  1111se
COINSURANCE  44e
COMMITMENT  44s
COPAY  1515w
COVERAGE  618n
CUSTOMER  618e
DEDUCTIBLE  178sw
DEPENDENT  178s
EMERGENCY  817e
EOB  77ne
EXCELLENCE  77s
GRIEVANCE  1212sw
HABIT  112s
HEALTH  112n
HIPAA  112se
HMO  107n
MAKEITHAPPEN  77e
MEDICAL  1219e
MEDICARE  1219w
MEMBER  42e
NONCOVERED  88e
PCP  127ne
PROVIDER  173w
RESPECT  104se
ROUTINE  158sw
SERVICE  1010se
URGENT  1411e