Customer Service Skills

APPRECIATIVE
ATTENTIVE
BODYLANGUAGE
COURTESY
CUSTOMERSERVICE
EAGERTOPLEASE
EMPATHY
KNOWLEDGEABLE
MOMENTSOFTRUTH
PEOPLESKILL
PERSONAL
PLEASE
POSITIVEATTITUDE
PROFESSIONAL
RAPPORTBUILDING
SMILE
STATIONASSIGNMENT
THANKYOU
UNDERSTANDING
UPBEAT
WARM

Yes, You Are Fit For The Hospitality Industry!!

Try to find all 21 words on this board.

B L I R X A C J H H N E T E B F G H U F
D T L L R I O U B B N V E G B Z D P Q S
Q Q T I L J D B D O O I L A M L W O C U
G C X N K A O R Q Q J T B U B A G S C L
N O F P E S N W T M Q A A G N N N I U A
I D W K A M E O J P F I E N M O I T S X
D F S Q G O N L S U Q C G A Y I D I T F
N N A N E M L G P R R E D L A S L V O N
A E Z G R E R L I O E R E Y O S I E M G
T T G W T N M Z P S E P L D O E U A E L
S A N U O T L P T G S P W O B F B T R I
R P L I P S V R A D I A O B G O T T S V
E Q Q I L O E I E T R Z N O X R R I E Y
D V C V E F F P B M H H K O M P O T R S
N Y H O A T Q I P T R Y E L I E P U V E
U Y D X S R C B U O Y K N A H T P D I T
U V C F E U F Q E V I T N E T T A E C R
I M P S K T B Y E P I P F S X V R T E U
A Z J S O H I G M F M C Q V E L I M S O
T M F V Y R M G Y Z B D U T G X O J L C
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Answer Key for Customer Service Skills

X
Y
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1# L # # # # # # # # # E # E # # # # # #
2# # L # # # # # # # # V E G # # # P # #
3# # T I L # # # # # # I L A # L # O # #
4G # # N K A # # # # # T B U # A G S C #
5N # # # E S N # # # # A A G # N N I U #
6I # # # A M E O # # # I E N # O I T S #
7D # # # G O N L S # # C G A # I D I T #
8N # # # E M # G P R # E D L # S L V O #
9A # # # R E # # I O E R E Y # S I E M #
10T # # # T N M # # S E P L D # E U A E #
11S # # # O T # P T # S P W O # F B T R #
12R # # # P S # # A # # A O B # O T T S #
13E # # # L O # # E T R # N # # R R I E Y
14D # # # E F # # B M H # K O # P O T R S
15N # # # A T # # P # # Y # # I # P U V E
16U # # # S R # # U O Y K N A H T P D I T
17# # # # E U # # E V I T N E T T A E C R
18# # # # # T # # # # # # # # # # R T E U
19# # # # # H # # # # # # # # E L I M S O
20# # # # # # # # # # # # # # # # # # # C
Word X Y Direction
APPRECIATIVE  1212n
ATTENTIVE  1717w
BODYLANGUAGE  1412n
COURTESY  2020n
CUSTOMERSERVICE  195s
EAGERTOPLEASE  55s
EMPATHY  69se
KNOWLEDGEABLE  1313n
MOMENTSOFTRUTH  66s
PEOPLESKILL  1211nw
PERSONAL  1210nw
PLEASE  512s
POSITIVEATTITUDE  181s
PROFESSIONAL  1614n
RAPPORTBUILDING  1717n
SMILE  1919w
STATIONASSIGNMENT  1111nw
THANKYOU  1616w
UNDERSTANDING  116n
UPBEAT  916n
WARM  1311sw