Customer Service Skills

APPRECIATIVE
ATTENTIVE
BODYLANGUAGE
COURTESY
CUSTOMERSERVICE
EAGERTOPLEASE
EMPATHY
KNOWLEDGEABLE
MOMENTSOFTRUTH
PEOPLESKILL
PERSONAL
PLEASE
POSITIVEATTITUDE
PROFESSIONAL
RAPPORTBUILDING
SMILE
STATIONASSIGNMENT
THANKYOU
UNDERSTANDING
UPBEAT
WARM

Yes, You Are Fit For The Hospitality Industry!!

Try to find all 21 words on this board.

C A I M O M E N T S O F T R U T H X R A
A D V F P E O P L E S K I L L A Z C K U
P Y T P O S I T I V E A T T I T U D E G
P N K N O W L E D G E A B L E S G A A N
K K O E E X A V J O T O Y B T R N B G I
N P F V M M S R C T D W M O V T I P E D
S F Q I P F N B M Y J H M I U M D E R N
V S P T A C B G L M S E P X O Q L N T A
I G M N T U Q A I F R R E Z S O I I O T
Y J K E H S N Q T S O E R B Y Z U Y P S
U T U T Y G F F E F S N S M E P B S L R
B P W T U Z R R E R D A O A B U T E E E
O R R A J H V S U Y X B N E E S R T A D
P E G Y L I S P Z S K V A O B L O R S N
D E I W C I U W O A U T L P I U P U E U
V R T E O D A Q U O Y K N A H T P O O Y
R Z T N K E V I T A I C E R P P A C R D
N A A D U E X B R T R P C K V A R T V S
V L G M M E Q M B C N C G A E L I M S G
C G U T T K U H F N W C L P C R T S N K
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Answer Key for Customer Service Skills

X
Y
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1# # # M O M E N T S O F T R U T H # # #
2# # # # P E O P L E S K I L L # # C # #
3# # T P O S I T I V E A T T I T U D E G
4# # K N O W L E D G E A B L E S G # A N
5# # # E E # A # # # # O # # T # N # G I
6# # # V M M # R # # D # # O # # I # E D
7# # # I P # N # M Y # # M # # # D # R N
8# # # T A # # G L # # E P # # # L # T A
9# # # N T # # A I # R R E # # # I # O T
10# # # E H # N # # S O E R # # # U Y P S
11# # # T Y G # # E F S # S # # P B S L R
12# # # T U # # R E # # A O A B # T E E E
13# # # A # # V S # # # # N E E # R T A D
14# # G # # I S # # # # # A O # L O R S N
15# E # # C I # # # # # T L # I # P U E U
16# # # E O # # # U O Y K N A H T P O # #
17# # # N # E V I T A I C E R P P A C # #
18# # A # # # # # # # # # # # # # R T # #
19# L # # # # # # # # # # # # E L I M S #
20# # # # # # # # # # # # # # # # # # # #
Word X Y Direction
APPRECIATIVE  1717w
ATTENTIVE  413n
BODYLANGUAGE  134sw
COURTESY  1817n
CUSTOMERSERVICE  173sw
EAGERTOPLEASE  193s
EMPATHY  55s
KNOWLEDGEABLE  44e
MOMENTSOFTRUTH  41e
PEOPLESKILL  52e
PERSONAL  138s
PLEASE  1715nw
POSITIVEATTITUDE  53e
PROFESSIONAL  138sw
RAPPORTBUILDING  1717n
SMILE  1919w
STATIONASSIGNMENT  1111nw
THANKYOU  1616w
UNDERSTANDING  2015n
UPBEAT  1710sw
WARM  64se