Customer Service Skills

APPRECIATIVE
ATTENTIVE
BODYLANGUAGE
COURTESY
CUSTOMERSERVICE
EAGERTOPLEASE
EMPATHY
KNOWLEDGEABLE
MOMENTSOFTRUTH
PEOPLESKILL
PERSONAL
PLEASE
POSITIVEATTITUDE
PROFESSIONAL
RAPPORTBUILDING
SMILE
STATIONASSIGNMENT
THANKYOU
UNDERSTANDING
UPBEAT
WARM

Yes, You Are Fit For The Hospitality Industry!!

Try to find all 21 words on this board.

S F I P E R S O N A L E H C T Q P F S E
C G M G E G A U G N A L Y D O B X U D F
U A R C O G N I D N A T S R E D N U S Q
S E A P P R E C I A T I V E F I T T M S
T S P Z L S C O R I S D R E Q I A H I T
O P P R A X H U H K B C S S T T T A L T
M E O E N C R R P U K P X T I W T N E N
E O R L O F J T H S M K A O Y G E K H N
R P T B I I E E V T H E N R Y Y N Y O E
S L B A S K Y S Y P V A M O B C T O Y M
E E U E S I C Y U I S T L P L J I U Z T
R S I G E C W C T S W N A Y A P V M D V
V K L D F Q R I I G C I T E I T E T B C
I I D E O S S G C T H R B Z B X H M P W
C L I L R O N P Q V U V Z D I P L Y Y A
E L N W P M O M E N T S O F T R U T H R
A U G O E A G E R T O P L E A S E P W M
H G F N E Q I W U K U X Y R I S S W O Y
Y Y T K W L X Q M X R V O D V S L Q E B
E I B D W P P T L N S E W Y M P M I X J
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Answer Key for Customer Service Skills

X
Y
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1# # # P E R S O N A L # # # # # # # # E
2C # # # E G A U G N A L Y D O B # # D #
3U # R # # G N I D N A T S R E D N U S #
4S # A P P R E C I A T I V E # # T T M #
5T # P # L # # O # # # # # # # I A H I #
6O P P # A # # U # # # # # # T T T A L #
7M E O E N # # R # # # # # T I # T N E #
8E O R L O # # T # # # # A O # # E K # #
9R P T B I # # E # # # E N # # # N Y # #
10S L B A S # # S # # V A M # # # T O # #
11E E U E S # # Y # I S T # P # # I U # #
12R S I G E # # # T S # # A # A # V # # #
13V K L D F # # I I # # # # E # T E # # #
14I I D E O # S G # # # # # # B # H # # W
15C L I L R O N # # # # # # # # P # Y # A
16E L N W P M O M E N T S O F T R U T H R
17# # G O E A G E R T O P L E A S E # # M
18# # # N # # # # # # # # # # # # # # # #
19# # T K # # # # # # # # # # # # # # # #
20# # # # # # # # # # # # # # # # # # # #
Word X Y Direction
APPRECIATIVE  34e
ATTENTIVE  175s
BODYLANGUAGE  162w
COURTESY  84s
CUSTOMERSERVICE  13s
EAGERTOPLEASE  517e
EMPATHY  129se
KNOWLEDGEABLE  418n
MOMENTSOFTRUTH  616e
PEOPLESKILL  26s
PERSONAL  41e
PLEASE  1217e
POSITIVEATTITUDE  615ne
PROFESSIONAL  516n
RAPPORTBUILDING  34s
SMILE  193s
STATIONASSIGNMENT  1111sw
THANKYOU  184s
UNDERSTANDING  183w
UPBEAT  1716nw
WARM  2014s