Customer Service Skills

APPRECIATIVE
ATTENTIVE
BODYLANGUAGE
COURTESY
CUSTOMERSERVICE
EAGERTOPLEASE
EMPATHY
KNOWLEDGEABLE
MOMENTSOFTRUTH
PEOPLESKILL
PERSONAL
PLEASE
POSITIVEATTITUDE
PROFESSIONAL
RAPPORTBUILDING
SMILE
STATIONASSIGNMENT
THANKYOU
UNDERSTANDING
UPBEAT
WARM

Yes, You Are Fit For The Hospitality Industry!!

Try to find all 21 words on this board.

B V C N I J P S L N W W C Q D A E J I J
O L J U I T C L A N O I S S E F O R P R
L G G C G F H Z V D Y S E T R U O C T A
L E F Z G N I D N A T S R E D N U N P P
U M V Y T Q Y V Y L U O N M Y S E O E P
F C Y I F Q H U O Y K N A H T M S L O O
T D L H T U N Z I B A K C O N I B X P R
B A W P T N D C F K Q I M G T A O L L T
V R E Z Q A E Y B C O E I I E P D F E B
G G W B C C P T X X R S V G E P Y T S U
J H S S P Q I M T S S E D R Y R L X K I
K L A F U U D C E A A E S K F E A P I L
Y I Z D M B X R N T L O Q S N C N W L D
X D R A C D V O T W N N S U V I G R L I
Q V E A Z I I I O A A Z Z O H A U D M N
T Q L K C T T N L Z I R Y Z L T A R V G
E V I E A U K S J U S G M V N I G Q S R
V G M T D W G X F Z D H T U V V E Q M A
G V S E A G E R T O P L E A S E X P T S
L L P D Q M O M E N T S O F T R U T H B
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Answer Key for Customer Service Skills

X
Y
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1# # # # # # # # # # # # # # # # # # # #
2# # # # # # # L A N O I S S E F O R P R
3# # # # # # # # # # Y S E T R U O C T A
4# E # # G N I D N A T S R E D N U N P P
5# # V # # # # # # # # # # # # S E O E P
6# # Y I # # # U O Y K N A H T M S L O O
7T # # H T # # # # # # # # O N I B # P R
8# A # # T N # # # # # # M G T A O # L T
9# # E # # A E # # # # E I I E P D # E B
10# # # B # # P T # # R S V G E P Y # S U
11# # # # P # # M T S S E D R # R L # K I
12# # # # # U # # E A A E S # # E A # I L
13# # # # # # # R N T L O # # # C N # L D
14# # # # # # V O T W N # # # # I G # L I
15# # E # # I I I O A A # # # # A U # # N
16# # L # C T T N L # # R # # # T A # # G
17# # I E A U K # # # # # M # # I G # # #
18# # M T D # # # # # # # # # # V E # # #
19# # S E A G E R T O P L E A S E # # # #
20# # # # # M O M E N T S O F T R U T H #
Word X Y Direction
APPRECIATIVE  168s
ATTENTIVE  1012nw
BODYLANGUAGE  177s
COURTESY  183w
CUSTOMERSERVICE  174sw
EAGERTOPLEASE  419e
EMPATHY  912nw
KNOWLEDGEABLE  816ne
MOMENTSOFTRUTH  620e
PEOPLESKILL  194s
PERSONAL  169sw
PLEASE  1119e
POSITIVEATTITUDE  185sw
PROFESSIONAL  192w
RAPPORTBUILDING  203s
SMILE  319n
STATIONASSIGNMENT  1111ne
THANKYOU  156w
UNDERSTANDING  174w
UPBEAT  612nw
WARM  1014se