Can you find IT?

ADHERANCE
AGENT
AHT
ATTENDANCE
AVAILABLE
CFU
COMPLAINCE
ETIQUETTE
HEADSET
INBOUND
INTERVIEWER
MANAGER
OUTBOUND
PROBING
QUALITY
RESERVED
ROSTER
ROUTING
SHRINKAGE
SQAM
SUPERVISOR
TEAM
TQA
WFM

Call Center Terms

Try to find all 24 words on this board.

M U G D N U O B T U O L A U L
A R E E B W D H E A D S E T C
N E G A K N I R H S W M I Y V
A T C F U P M R Q U A N N T U
G I Q N V Q E A E P T T B I K
E Q D A I T M M A E T U O L I
R U E H S A V G R R E C U A R
G E V O C D L V K V N Z N U A
N T R G N H I P S I D T D Q R
I T E Q Z E Y G M S A G E N T
T E S O W R D O T O N H F F Z
U Y E E F A R A W R C X T U G
O O R X M N B Y L Y E F Y G P
R F O H B C E L B A L I A V A
E H H P V E R G N I B O R P Z
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Answer Key for Can you find IT?

X
Y
123456789101112131415
1M # # D N U O B T U O # # # #
2A # # # # # # H E A D S E T #
3N E G A K N I R H S # # I Y #
4A T C F U # # R Q U A N N T #
5G I Q N # # E A # P T # B I #
6E Q D A I T M M A E T # O L #
7R U E # S A # # R R E # U A #
8G E V O # D L V # V N # N U #
9N T R # # H I P # I D # D Q #
10I T E # # E # # M S A G E N T
11T E S # W R # # # O N H # # #
12U # E E F A # # # R C # T # #
13O # R # M N # # # # E # # # #
14R # # # # C E L B A L I A V A
15# # # # # E # G N I B O R P #
Word X Y Direction
ADHERANCE  67s
AGENT  1110e
AHT  1110se
ATTENDANCE  115s
AVAILABLE  1514w
CFU  34e
COMPLAINCE  1112nw
ETIQUETTE  23s
HEADSET  82e
INBOUND  133s
INTERVIEWER  88sw
MANAGER  11s
OUTBOUND  111w
PROBING  1415w
QUALITY  149n
RESERVED  313n
ROSTER  39ne
ROUTING  114n
SHRINKAGE  103w
SQAM  103sw
SUPERVISOR  106s
TEAM  116w
TQA  24se
WFM  511s