Can you find IT?

ACD
ADHERANCE
AGENT
AHT
ATTRITION
COMPLIANCE
INBOUND
INTERVIEWER
MANAGER
OUTBOUND
OVERFLOW
QUALITY
ROUTING
SHRINKAGE
SQAM
SUPERVISOR
TEAM

Call Center Terms

Try to find all 17 words on this board.

C	E	C	N	A	R	E	H	D	A	I
O	U	T	B	O	U	N	D	H	N	B
M	A	N	A	G	E	R	T	T	E	C
P	R	O	S	I	V	R	E	P	U	S
L	M	A	Q	S	K	R	A	C	D	Y
I	T	E	A	M	V	A	G	E	N	T
A	T	T	R	I	T	I	O	N	C	I
N	O	V	E	R	F	L	O	W	N	L
C	N	W	G	N	I	T	U	O	R	A
E	E	D	N	U	O	B	N	I	P	U
R	S	H	R	I	N	K	A	G	E	Q

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Answer Key for Can you find IT?

X

Y

	1	2	3	4	5	6	7	8	9	10	11
1	C	E	C	N	A	R	E	H	D	A	I
2	O	U	T	B	O	U	N	D	H	N	#
3	M	A	N	A	G	E	R	T	T	#	#
4	P	R	O	S	I	V	R	E	P	U	S
5	L	M	A	Q	S	#	R	A	C	D	Y
6	I	T	E	A	M	V	A	G	E	N	T
7	A	T	T	R	I	T	I	O	N	#	I
8	N	O	V	E	R	F	L	O	W	#	L
9	C	#	W	G	N	I	T	U	O	R	A
10	E	E	D	N	U	O	B	N	I	#	U
11	R	S	H	R	I	N	K	A	G	E	Q

Word	X	Y	Direction
ACD	8	5	e
ADHERANCE	10	1	w
AGENT	7	6	e
AHT	10	1	sw
ATTRITION	1	7	e
COMPLIANCE	1	2	s
INBOUND	9	10	w
INTERVIEWER	6	6	sw
MANAGER	1	3	e
OUTBOUND	1	2	e
OVERFLOW	2	8	e
QUALITY	11	10	n
ROUTING	10	9	w
SHRINKAGE	2	11	e
SQAM	5	5	w
SUPERVISOR	8	4	w
TEAM	2	6	e