Can you find IT?

ACD
ADHERANCE
AGENT
AHT
ATTRITION
COMPLIANCE
INBOUND
INTERVIEWER
MANAGER
OUTBOUND
OVERFLOW
ROUTING
SHRINKAGE
SQAM
SUPERVISOR
TEAM
WFM

Call Center Terms

Try to find all 17 words on this board.

E	C	N	A	I	L	P	M	O	C	I
D	N	U	O	B	T	U	O	A	N	S
I	N	B	O	U	N	D	K	T	Q	E
A	R	O	S	I	V	R	E	P	U	S
D	C	A	D	H	E	R	A	N	C	E
T	N	E	G	A	V	Q	K	V	H	O
A	T	T	R	I	T	I	O	N	R	M
H	R	R	E	G	A	N	A	M	J	F
T	L	W	O	V	E	R	F	L	O	W
Q	E	S	H	R	I	N	K	A	G	E
R	O	U	T	I	N	G	M	A	E	T

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Answer Key for Can you find IT?

X

Y

	1	2	3	4	5	6	7	8	9	10	11
1	E	C	N	A	I	L	P	M	O	C	I
2	D	N	U	O	B	T	U	O	A	N	#
3	I	N	B	O	U	N	D	#	T	Q	#
4	#	R	O	S	I	V	R	E	P	U	S
5	D	C	A	D	H	E	R	A	N	C	E
6	T	N	E	G	A	V	#	#	#	#	#
7	A	T	T	R	I	T	I	O	N	#	M
8	H	#	R	E	G	A	N	A	M	#	F
9	T	#	W	O	V	E	R	F	L	O	W
10	#	E	S	H	R	I	N	K	A	G	E
11	R	O	U	T	I	N	G	M	A	E	T

Word	X	Y	Direction
ACD	3	5	w
ADHERANCE	3	5	e
AGENT	5	6	w
AHT	1	7	s
ATTRITION	1	7	e
COMPLIANCE	9	1	w
INBOUND	1	3	e
INTERVIEWER	6	6	sw
MANAGER	9	8	w
OUTBOUND	8	2	w
OVERFLOW	4	9	e
ROUTING	1	11	e
SHRINKAGE	3	10	e
SQAM	11	4	nw
SUPERVISOR	8	4	w
TEAM	11	11	w
WFM	11	9	n