Can you find IT?

ADHERANCE
AGENT
AHT
ATTRITION
COMPLIANCE
INBOUND
INTERVIEWER
MANAGER
OUTBOUND
OVERFLOW
QUALITY
ROUTING
SHRINKAGE
SQAM
SUPERVISOR
TEAM
WFM

Call Center Terms

Try to find all 17 words on this board.

I A A S W A D Q M A A
C N H U O G N U M D E
O O T P L E U A A H G
M I R E F N O L N E A
P T O R R T B I A R K
L I U V E V N T G A N
I R T I V G I Y E N I
A T I S O G M E R C R
N T N O S Q A M W E H
C A G R X H E G F E S
E D N U O B T U O W R
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Answer Key for Can you find IT?

X
Y
1234567891011
1I # A S W A D Q # A #
2C N H U O G N U M D E
3O O T P L E U A A H G
4M I R E F N O L N E A
5P T O R R T B I A R K
6L I U V E V N T G A N
7I R T I V # I Y E N I
8A T I S O # M E R C R
9N T N O S Q A M W E H
10C A G R # # E # F E S
11E D N U O B T U O W R
Word X Y Direction
ADHERANCE  101s
AGENT  61s
AHT  31s
ATTRITION  210n
COMPLIANCE  13s
INBOUND  77n
INTERVIEWER  66se
MANAGER  92s
OUTBOUND  911w
OVERFLOW  58n
QUALITY  82s
ROUTING  34s
SHRINKAGE  1110n
SQAM  59e
SUPERVISOR  44s
TEAM  711n
WFM  1011nw