Can you find IT?

ACD
ADHERANCE
AGENT
AHT
ATTRITION
COMPLIANCE
INBOUND
INTERVIEWER
MANAGER
OUTBOUND
OVERFLOW
ROUTING
SHRINKAGE
SQAM
SUPERVISOR
TEAM
WFM

Call Center Terms

Try to find all 17 words on this board.

I X X S T M D M G Z C
G N V U E A N F N S O
O E T P A Q U W I H M
U C M E M S O O T R P
T N A R R W B L U I L
B A N V P V N F O N I
O R A I T I I R R K A
U E G S T T N E G A N
N H E O C H B V W G C
D D R R D C A O K E E
X A T T R I T I O N R
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Answer Key for Can you find IT?

X
Y
1234567891011
1I # # S T M D M G # C
2# N # U E A N F N S O
3O E T P A Q U W I H M
4U C M E M S O O T R P
5T N A R R # B L U I L
6B A N V # V N F O N I
7O R A I # # I R R K A
8U E G S T T N E G A N
9N H E O # H # V W G C
10D D R R D C A O # E E
11# A T T R I T I O N R
Word X Y Direction
ACD  710w
ADHERANCE  211n
AGENT  108w
AHT  710nw
ATTRITION  211e
COMPLIANCE  112s
INBOUND  77n
INTERVIEWER  66se
MANAGER  34s
OUTBOUND  13s
OVERFLOW  810n
ROUTING  97n
SHRINKAGE  102s
SQAM  64n
SUPERVISOR  44s
TEAM  51s
WFM  83n