Can you find IT?

ACD
ADHERANCE
AGENT
AHT
ATTRITION
COMPLIANCE
INBOUND
INTERVIEWER
MANAGER
OUTBOUND
OVERFLOW
QUALITY
ROUTING
SHRINKAGE
SUPERVISOR
TEAM

Call Center Terms

Try to find all 16 words on this board.

D	O	V	E	R	F	L	O	W	O	R
C	I	N	B	O	U	N	D	A	E	E
A	Q	U	A	L	I	T	Y	W	W	C
G	N	I	T	U	O	R	E	M	C	N
F	D	N	O	I	T	I	R	T	T	A
A	G	E	N	T	V	M	A	E	T	I
A	D	H	E	R	A	N	C	E	U	L
S	U	P	E	R	V	I	S	O	R	P
D	T	T	M	R	E	G	A	N	A	M
D	N	H	D	N	U	O	B	T	U	O
I	E	G	A	K	N	I	R	H	S	C

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Answer Key for Can you find IT?

X

Y

	1	2	3	4	5	6	7	8	9	10	11
1	D	O	V	E	R	F	L	O	W	#	R
2	C	I	N	B	O	U	N	D	#	E	E
3	A	Q	U	A	L	I	T	Y	W	#	C
4	G	N	I	T	U	O	R	E	#	#	N
5	#	#	N	O	I	T	I	R	T	T	A
6	A	G	E	N	T	V	M	A	E	T	I
7	A	D	H	E	R	A	N	C	E	#	L
8	S	U	P	E	R	V	I	S	O	R	P
9	#	T	T	#	R	E	G	A	N	A	M
10	#	N	H	D	N	U	O	B	T	U	O
11	I	E	G	A	K	N	I	R	H	S	C

Word	X	Y	Direction
ACD	1	3	n
ADHERANCE	1	7	e
AGENT	1	6	e
AHT	4	11	nw
ATTRITION	11	5	w
COMPLIANCE	11	10	n
INBOUND	2	2	e
INTERVIEWER	6	6	ne
MANAGER	11	9	w
OUTBOUND	11	10	w
OVERFLOW	2	1	e
QUALITY	1	3	e
ROUTING	7	4	w
SHRINKAGE	10	11	w
SUPERVISOR	4	8	e
TEAM	10	6	w