Can you find IT?

ADHERANCE
AGENT
AHT
ATTRITION
COMPLIANCE
INBOUND
INTERVIEWER
MANAGER
OUTBOUND
OVERFLOW
QUALITY
ROUTING
SHRINKAGE
SQAM
SUPERVISOR
TEAM
WFM

Call Center Terms

Try to find all 17 words on this board.

R	O	V	E	R	F	L	O	W	T	Z
C	E	E	C	N	A	R	E	H	D	A
O	S	W	Y	T	I	L	A	U	Q	A
M	M	Q	E	G	N	I	T	U	O	R
P	F	A	A	I	N	B	O	U	N	D
L	W	T	E	M	V	A	G	E	N	T
I	N	O	I	T	I	R	T	T	A	U
A	R	O	S	I	V	R	E	P	U	S
N	R	E	G	A	N	A	M	T	K	C
C	W	A	O	U	T	B	O	U	N	D
E	G	A	K	N	I	R	H	S	J	I

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Answer Key for Can you find IT?

X

Y

	1	2	3	4	5	6	7	8	9	10	11
1	R	O	V	E	R	F	L	O	W	T	#
2	C	E	E	C	N	A	R	E	H	D	A
3	O	S	W	Y	T	I	L	A	U	Q	#
4	M	M	Q	E	G	N	I	T	U	O	R
5	P	F	A	A	I	N	B	O	U	N	D
6	L	W	#	E	M	V	A	G	E	N	T
7	I	N	O	I	T	I	R	T	T	A	#
8	A	R	O	S	I	V	R	E	P	U	S
9	N	R	E	G	A	N	A	M	T	#	#
10	C	#	#	O	U	T	B	O	U	N	D
11	E	G	A	K	N	I	R	H	S	#	I

Word	X	Y	Direction
ADHERANCE	11	2	w
AGENT	7	6	e
AHT	8	3	ne
ATTRITION	10	7	w
COMPLIANCE	1	3	s
INBOUND	5	5	e
INTERVIEWER	6	6	nw
MANAGER	8	9	w
OUTBOUND	4	10	e
OVERFLOW	2	1	e
QUALITY	9	3	w
ROUTING	11	4	w
SHRINKAGE	9	11	w
SQAM	2	3	se
SUPERVISOR	8	8	w
TEAM	5	7	nw
WFM	2	6	n