Can you find IT?

ADHERANCE
AGENT
AHT
ATTRITION
COMPLIANCE
INBOUND
INTERVIEWER
MANAGER
OUTBOUND
OVERFLOW
QUALITY
ROUTING
SHRINKAGE
SQAM
SUPERVISOR
TEAM

Call Center Terms

Try to find all 16 words on this board.

I	X	B	S	H	S	D	Q	K	E	S
E	N	L	U	O	Q	N	U	G	C	H
C	V	T	P	V	A	U	A	N	N	R
N	M	D	E	E	M	O	L	I	A	I
A	A	N	R	R	I	B	I	T	R	N
I	N	U	V	F	V	N	T	U	E	K
L	A	O	I	L	T	I	Y	O	H	A
P	G	B	S	O	M	N	E	R	D	G
M	E	T	O	W	C	A	E	W	A	E
O	R	U	R	T	H	L	E	G	E	Q
C	N	O	I	T	I	R	T	T	A	R

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Answer Key for Can you find IT?

X

Y

	1	2	3	4	5	6	7	8	9	10	11
1	I	#	#	S	#	S	D	Q	#	E	S
2	E	N	#	U	O	Q	N	U	G	C	H
3	C	#	T	P	V	A	U	A	N	N	R
4	N	M	D	E	E	M	O	L	I	A	I
5	A	A	N	R	R	#	B	I	T	R	N
6	I	N	U	V	F	V	N	T	U	E	K
7	L	A	O	I	L	T	I	Y	O	H	A
8	P	G	B	S	O	M	N	E	R	D	G
9	M	E	T	O	W	#	A	E	W	A	E
10	O	R	U	R	#	H	#	E	G	E	#
11	C	N	O	I	T	I	R	T	T	A	R

Word	X	Y	Direction
ADHERANCE	10	9	n
AGENT	10	11	nw
AHT	7	9	sw
ATTRITION	10	11	w
COMPLIANCE	1	10	n
INBOUND	7	7	n
INTERVIEWER	6	6	se
MANAGER	2	4	s
OUTBOUND	3	11	n
OVERFLOW	5	2	s
QUALITY	8	2	s
ROUTING	9	8	n
SHRINKAGE	11	1	s
SQAM	6	1	s
SUPERVISOR	4	4	s
TEAM	9	11	nw