Customer Service Skills

ABOVEANDBEYOND
ACKNOWLEDGE
AWARDWINNING
CARING
COMMITMENT
COURTEOUS
DEFUSE
EXCEEDEXPECTATIONS
GENUINE
LEADERSHIP
LISTENING
OPTIONS
PATIENCE
PLEASANT
PLEASE
POLITE
POSITIVE
SATISFACTION
TACTFUL
THANKYOU
WARMTH

Use this word search to locate important behaviors that contribute to Award Winning Customer Service!

Try to find all 21 words on this board.

S G Y E G S P A T I E N C E Z K J L Z L
Z A W A F K O X E J F D Y L X Q W D W I
L H S C O P L N O I T C A F S I T A S S
E I X Z Y D I H U U Y O O P M V W N K T
Z B M T R A T S T A S N O I T P O C U E
K Q R R D W E X G P Y U Z G B I Z Q E N
H W D L D T Z U O Y K N A H T H I X V I
D N O Y E B D N A E V O B A R L E E I N
F P F T G N I R A C G I T W G Z Y T T G
O L O N S P D O F W K C J A A V H U I S
L E X E H V I F M P E N G R C R B F S I
J A U M E S A E L P A E O D D T M Q O S
H S Q T P Q Q T X Q P S D W V J F T P Q
W A B I S M I E S O G F Y I L O U U H Z
S N J M T X D E F U S E L N G E L X L J
C T U M C E G D X J Q A P N Y O D Z Z M
Q I V O E L E A D E R S H I P U L G D F
O K K C O U R T E O U S R N P Z W R E K
N F X L J P K N D K A O S G E N U I N E
E E K Z V L S N E Y A D K I N M W L T O
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Answer Key for Customer Service Skills

X
Y
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1# # # # # # P A T I E N C E # # # # # L
2# # # # # # O # # # # # # # # # # # # I
3# # # # # # L N O I T C A F S I T A S S
4# # # # # # I # # # # # # # # # # N # T
5# # # # # # T # # # S N O I T P O # # E
6# # # # # # E # # # # # # # # I # # E N
7# # # # # # # U O Y K N A H T # # # V I
8D N O Y E B D N A E V O B A # # # # I N
9# P # T G N I R A C # # T W # # # # T G
10# L # N # # # # # # K C # A A # # # I #
11# E # E # # # # # # E N # R C R # # S #
12# A # M E S A E L P # # O D # T M # O #
13# S # T # # # # X # # # # W # # F T P #
14# A # I # # # E # # # # # I L # # U H #
15# N # M # # D E F U S E # N # E # # L #
16# T # M # E # # # # # # # N # # D # # #
17# # # O E L E A D E R S H I P # # G # #
18# # # C O U R T E O U S # N # # # # E #
19# # X # # # # # # # # # # G E N U I N E
20# E # # # # # # # # # # # # # # # # # #
Word X Y Direction
ABOVEANDBEYOND  148w
ACKNOWLEDGE  98se
AWARDWINNING  148s
CARING  109w
COMMITMENT  418n
COURTEOUS  418e
DEFUSE  715e
EXCEEDEXPECTATIONS  1111ne
GENUINE  1419e
LEADERSHIP  617e
LISTENING  201s
OPTIONS  175w
PATIENCE  71e
PLEASANT  29s
PLEASE  1012w
POLITE  71s
POSITIVE  1913n
SATISFACTION  193w
TACTFUL  139se
THANKYOU  157w
WARMTH  149se