Customer Service

ACKNOWLEDGEMENT
ALTERNATIVES
ANTICIPATE
APPEASE
APPRECIATE
APPROACH
ASK
ASSESSMENT
ASSIST
ATTITUDE
CUSTOMERS
EXPECTATIONS
EXPERIENCE
EXPLAIN
IDENTIFY
IMPORTANT
INTEREST
LISTEN
MISSION
POSITIVE
PROMISE
PROVIDE
REASSURE
RESPECT
SATISFACTION
SOLUTION
TONE
UNDERSTAND
VALUED
YES

Customer Service IS Important to your company!!! Here are helpful words for you remember.

Try to find all 30 words on this board.

G X A P P E A S E Z R X C N T L Z L S Z
V T B P L P J P V V W I Q O N B J Y D Y
Q J Y E S B J P E N R Y H I A V I H G Y
K B F T O N E A N T B M U S T E D Z E X
C D I U N D E R S T A N D S R E S Z S H
P E T P J E D I V O R P V I O X X M W A
F U N D P Y M Y I W V R I M P H H S B C
K L E V C S R E M O T S U C M G Y E N T
L A D R X W T X G E T Z R H I K D V A R
E V I T I S O P F D N J N D S T R I I E
D E C N E I R E P X E X P L A I N T Q V
U J S X F O M C R E M L T S I S S A I I
Y X A A X H X T X U S R W F O S P N E Y
E D U T I T T A O D S I U O D E T R A P
T C E P S E R T L Q E S M Q N N U E S Z
T S E R E T N I P A S R A O V K G T N G
L U Y H V K Q O S T S L L E R J C L T J
J Y O M D I P N E T A I C E R P P A S K
N O I T U L O S A T I S F A C T I O N L
W G S A P P R O A C H K Z R Q W F V Q O
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Answer Key for Customer Service

X
Y
1234567891011121314151617181920
1# # A P P E A S E # # # # N T # # # # #
2# # # # # # # # # # # # # O N # # # # #
3# # Y E S # # # E # # # # I A # # # # #
4# # F T O N E # # T # # # S T # # # # #
5# D I U N D E R S T A N D S R # # # # #
6# E T # # E D I V O R P # I O # # # # #
7# U N # # # M # # # # # I M P # # S # #
8# L E # # S R E M O T S U C M # # E # #
9# A D # # # # X G # T # # # I # # V # #
10E V I T I S O P # D N # # # # T # I # #
11# E C N E I R E P X E X P L A I N T # #
12# # # # # # # C R E M L T S I S S A # #
13# # # # # # # T # U S # W # # S # N # #
14E D U T I T T A # # S I # O # # T R # #
15T C E P S E R T # # E S M # N # # E # #
16T S E R E T N I # # S # A O # K # T N #
17# # # # # # # O # # S # # E R # C L # #
18# # # # # # # N E T A I C E R P P A S K
19N O I T U L O S A T I S F A C T I O N #
20# # # A P P R O A C H # # # # # # # # #
Word X Y Direction
ACKNOWLEDGEMENT  1111nw
ALTERNATIVES  1818n
ANTICIPATE  1812nw
APPEASE  31e
APPRECIATE  1818w
APPROACH  420e
ASK  1818e
ASSESSMENT  1118n
ASSIST  1812w
ATTITUDE  814w
CUSTOMERS  148w
EXPECTATIONS  88s
EXPERIENCE  1111w
EXPLAIN  1111e
IDENTIFY  310n
IMPORTANT  159n
INTEREST  816w
LISTEN  1411se
MISSION  147n
POSITIVE  810w
PROMISE  1618nw
PROVIDE  126w
REASSURE  1518nw
RESPECT  715w
SATISFACTION  819e
SOLUTION  819w
TONE  44e
UNDERSTAND  55e
VALUED  210n
YES  33e