CWD Customer Service

ACCOUNT
ACCURACY
APOLOGIZE
ASK
ASSISTANCE
COMMITMENT
CORRECT
COURTESY
CUSTOMERSERVICE
DIVISION
EMPATHIZE
EXCELLENCE
FIRSTIMPRESSIONS
HELPFUL
HOLD
KNOWLEDGE
LISTEN
PLEASANT
POLITE
POSITIVE
PROFESSIONAL
PROPERCLOSING
PROPERGREETING
QUALITY
RESEARCH
RESOLUTION
TELEPHONEETIQUETTE
THANKYOU
TONEOFVOICE
VERIFYINFORMATION

The CWD 5 Skills of Customer Service will enable you to exceed the customers' expectations and offer them the kind of service that they not only deserve, but the kind of service that will leave you feeling proud of a job well done! Every word in this puzzle is a component of the 5 skills.

Try to find all 30 words on this board.

C N R Q R E P O S I T I V E P S I W D A
D A P O L O G I Z E O B O M N F L U W N
P R D X P T C A G W P O O O G J A S E S
S Q W P K A M Z J E Z N I Y T W K T D Q
D C O R R E C T P Y R S D S G H T S U L
I B Y C A R U C C A S C A R I E P A A Z
V E C I V R E S R E M O T S U C L N S O
I H C R A E S E R Q K M E Q O I O N S A
S O E T I L O P U G C C I U T I O I I U
I L B X X M M X V O N T R Y S I H P S O
O D I G F I P T M E E T J S T H Q S T Y
N W G Q T G N M L E E J E U Q U D O A K
V F U S J A I L N S N F L I S T E N N N
G X R F S T E O Y F O O H T N U O C C A
Y I N A M C H J X R S D M L U F P L E H
F W E E X P R O P E R G R E E T I N G T
R L N E E G W P R O P E R C L O S I N G
P T Q L H K N O W L E D G E Z L V Z N J
B V E R I F Y I N F O R M A T I O N U J
J T O N E O F V O I C E M P A T H I Z E
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Answer Key for CWD Customer Service

X
Y
1234567891011121314151617181920
1# # # # # # P O S I T I V E # S # # # #
2# A P O L O G I Z E # # # # N # # # # #
3# # # # # # # # # # # # # O # # # # E #
4# # # # # # # # # # # # I # # # K T # Q
5D C O R R E C T # # # S # # # # T S U L
6I # Y C A R U C C A S # # # # E # A A #
7V E C I V R E S R E M O T S U C L N S #
8I H C R A E S E R # # # E Q O I O N S #
9S O E T I L O P # # C C I U T I O # I U
10I L # # # # M # # O N T R Y S I # # S O
11O D # # # I # T M E E T # S T # # # T Y
12N # # # T # N M L E E # E U # # # # A K
13# # # S # A I L N S # F L I S T E N N N
14# # R # S T E O Y # O O # T N U O C C A
15# I # A M C H # # R S # # L U F P L E H
16F # E E X P R O P E R G R E E T I N G T
17# L N E E # # P R O P E R C L O S I N G
18P T # L # K N O W L E D G E # # # # # #
19# V E R I F Y I N F O R M A T I O N # #
20# T O N E O F V O I C E M P A T H I Z E
Word X Y Direction
ACCOUNT  2014w
ACCURACY  106w
APOLOGIZE  22e
ASK  196nw
ASSISTANCE  196s
COMMITMENT  119sw
CORRECT  25e
COURTESY  167sw
CUSTOMERSERVICE  157w
DIVISION  15s
EMPATHIZE  1220e
EXCELLENCE  417ne
FIRSTIMPRESSIONS  116ne
HELPFUL  2015w
HOLD  28s
KNOWLEDGE  718e
LISTEN  1313e
PLEASANT  118ne
POLITE  89w
POSITIVE  71e
PROFESSIONAL  916ne
PROPERCLOSING  817e
PROPERGREETING  616e
QUALITY  204sw
RESEARCH  98w
RESOLUTION  917ne
TELEPHONEETIQUETTE  1111ne
THANKYOU  2016n
TONEOFVOICE  220e
VERIFYINFORMATION  319e