CWD Customer Service

ACCOUNT
ACCURACY
APOLOGIZE
ASK
ASSISTANCE
COMMITMENT
CORRECT
COURTESY
CUSTOMERSERVICE
DIVISION
EMPATHIZE
EXCELLENCE
FIRSTIMPRESSIONS
HELPFUL
HOLD
KNOWLEDGE
LISTEN
PLEASANT
POLITE
POSITIVE
PROFESSIONAL
PROPERCLOSING
PROPERGREETING
QUALITY
RESEARCH
RESOLUTION
TELEPHONEETIQUETTE
THANKYOU
TONEOFVOICE
VERIFYINFORMATION

The CWD 5 Skills of Customer Service will enable you to exceed the customers' expectations and offer them the kind of service that they not only deserve, but the kind of service that will leave you feeling proud of a job well done! Every word in this puzzle is a component of the 5 skills.

Try to find all 30 words on this board.

K F X M M D V N J R V O R Z E Q K H D O
K G G N O I T U L O S E R E S E A R C H
T O F T O I L A N O I S S E F O R P E V
F M A W D H V P B K T N F C F G N T N F
G N I S O L C R E P O R P O L I T E U I
H X G L T Q E Z I G O L O P A E H D R R
L E C I V R E S R E M O T S U C A S V S
O I P O O T H E G M T T S Q O O N I V T
L R Y C E T F D F N N I I U Z M K E E I
X E E O Z V L F U A S T R A Q M Y G S M
Z R C R I O L O S T E T T L B I O D I P
Z E N R H E C A A E E F X I V T U E I R
N A E E T C E N N S I J V T D M S L V E
O T L C A L C O Y L K L B Y E E T W A S
I I L T P E H E L P F U L T Y N Q O C S
S W E P M P R O P E R G R E E T I N G I
I L C U E Z A P O S I T I V E W D K Z O
V M X L I S T E N F S A C C U R A C Y N
I V E R I F Y I N F O R M A T I O N J S
D T O N E O F V O I C E I X B G C A D Z
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Answer Key for CWD Customer Service

X
Y
1234567891011121314151617181920
1# # # # # # # # # # # # # # # # # # # #
2# # # N O I T U L O S E R E S E A R C H
3# # # # # # L A N O I S S E F O R P E #
4# # # # # # # # # # # # # # # # # T # F
5G N I S O L C R E P O R P O L I T E # I
6# # # # # # E Z I G O L O P A E H # # R
7# E C I V R E S R E M O T S U C A # # S
8# # # # # # # # # # T T S Q O O N # # T
9# # # C E # # D # N N I I U # M K E # I
10# # E O Z # L # U A S T R A # M Y G # M
11# # C R I O # O S T E T # L # I O D # P
12# # N R H # C A A E E # # I # T U E # R
13N # E E T C E N N S # # # T # M # L # E
14O # L C A L C O Y # K # # Y # E # W # S
15I # L T P E H E L P F U L # # N # O # S
16S # E # M P R O P E R G R E E T I N G I
17I # C # E # # P O S I T I V E # # K # O
18V # X L I S T E N # # A C C U R A C Y N
19I V E R I F Y I N F O R M A T I O N # S
20D T O N E O F V O I C E # # # # # # # #
Word X Y Direction
ACCOUNT  514ne
ACCURACY  1218e
APOLOGIZE  156w
ASK  912se
ASSISTANCE  156sw
COMMITMENT  167s
CORRECT  49s
COURTESY  167sw
CUSTOMERSERVICE  157w
DIVISION  120n
EMPATHIZE  517n
EXCELLENCE  319n
FIRSTIMPRESSIONS  204s
HELPFUL  715e
HOLD  512ne
KNOWLEDGE  1816n
LISTEN  418e
PLEASANT  515ne
POLITE  135e
POSITIVE  817e
PROFESSIONAL  183w
PROPERCLOSING  135w
PROPERGREETING  616e
QUALITY  148s
RESEARCH  132e
RESOLUTION  132w
TELEPHONEETIQUETTE  1111ne
THANKYOU  175s
TONEOFVOICE  220e
VERIFYINFORMATION  319e