CWD Customer Service

ACCOUNT
ACCURACY
APOLOGIZE
ASK
ASSISTANCE
COMMITMENT
CORRECT
COURTESY
CUSTOMERSERVICE
DIVISION
EMPATHIZE
EXCELLENCE
FIRSTIMPRESSIONS
HELPFUL
HOLD
KNOWLEDGE
LISTEN
PLEASANT
POLITE
POSITIVE
PROFESSIONAL
PROPERCLOSING
PROPERGREETING
QUALITY
RESEARCH
RESOLUTION
TELEPHONEETIQUETTE
THANKYOU
TONEOFVOICE
VERIFYINFORMATION

The CWD 5 Skills of Customer Service will enable you to exceed the customers' expectations and offer them the kind of service that they not only deserve, but the kind of service that will leave you feeling proud of a job well done! Every word in this puzzle is a component of the 5 skills.

Try to find all 30 words on this board.

L I S T E N N O I S I V I D G T R W V Z
E T O N E O F V O I C E F Q U A L I T Y
N V E R I F Y I N F O R M A T I O N F I
I Y P L D Q A N O I T U L O S E R M I L
U J N D E X C E L L E N C E T K I P R N
P L T A M P R O P E R C L O S I N G S G
R U N P P Q H O L D Q T C E R R O C T M
O N E O A O V O D M Q X L P F D H C I J
F V M L T S S K N O W L E D G E V K M R
E J T O H G N I T E E R G R E P O R P N
S I I G I I P A T N E O S V S J G U R Z
S F M I Z U A K D I R T D D T T D O E Y
I Y M Z E I W L C Q V E I W N C C Y S A
O W O E Z W K S K E R E R Q J C V K S H
N E C I V R E S R E M O T S U C S N I T
A S S I S T A N C E G B A C S E O A O B
L R Y C A R U C C A C C O U N T T H N B
W L F F L D P P H Y S E T R U O C T S S
W L U F P L E H C R A E S E R E C R E W
L I T N A S A E L P O L I T E X Z L A I
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Answer Key for CWD Customer Service

X
Y
1234567891011121314151617181920
1L I S T E N N O I S I V I D # # # # # #
2# T O N E O F V O I C E # Q U A L I T Y
3# V E R I F Y I N F O R M A T I O N F #
4# # # L # # # N O I T U L O S E R # I #
5# # # # E X C E L L E N C E # K # # R #
6P # T A M P R O P E R C L O S I N G S #
7R # N P P # H O L D # T C E R R O C T #
8O # E O A O # O # # # # # # # # # # I #
9F # M L T # S K N O W L E D G E # # M #
10E # T O H G N I T E E R G R E P O R P #
11S # I G I # # # T # E # # # # # # U R #
12S # M I Z # # # # I # T # # # # # O E #
13I # M Z E # # # # # V # I # # # # Y S #
14O # O E # # # # # # # E # Q # # # K S #
15N E C I V R E S R E M O T S U C # N I #
16A S S I S T A N C E # # # # # E # A O #
17L # Y C A R U C C A C C O U N T T H N #
18# # # # # # # # # Y S E T R U O C T S #
19# L U F P L E H C R A E S E R # # # E #
20# # T N A S A E L P O L I T E # # # # #
Word X Y Direction
ACCOUNT  1017e
ACCURACY  1017w
APOLOGIZE  46s
ASK  143se
ASSISTANCE  116e
COMMITMENT  315n
CORRECT  187w
COURTESY  1718w
CUSTOMERSERVICE  1515w
DIVISION  141w
EMPATHIZE  55s
EXCELLENCE  55e
FIRSTIMPRESSIONS  193s
HELPFUL  819w
HOLD  77e
KNOWLEDGE  99e
LISTEN  11e
PLEASANT  1020w
POLITE  1020e
POSITIVE  57se
PROFESSIONAL  16s
PROPERCLOSING  66e
PROPERGREETING  1910w
QUALITY  142e
RESEARCH  1519w
RESOLUTION  174w
TELEPHONEETIQUETTE  1111se
THANKYOU  1818n
TONEOFVOICE  22e
VERIFYINFORMATION  33e