Customer Service

ACKNOWLEDGE
APOLOGIES
DON’TLOSETEMPER
EMPATHY
FRIENDLY
HONEST
INVESTIGATE
KEEPPROMISE
RESOLVE
SMILE
SYMPATHISE
UNDERSTAND

Ways to provide excellent customer Service.

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Answer Key for Customer Service

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Word	X	Y	Direction
ACKNOWLEDGE	5	2	se
APOLOGIES	2	3	s
DON’TLOSETEMPER	8	8	ne
EMPATHY	9	7	se
FRIENDLY	15	1	s
HONEST	14	12	n
INVESTIGATE	3	2	se
KEEPPROMISE	11	2	w
RESOLVE	12	2	sw
SMILE	8	8	se
SYMPATHISE	1	1	e
UNDERSTAND	3	13	n