Customer Service

ACKNOWLEDGE
APOLOGIES
DON’TLOSETEMPER
EMPATHY
FRIENDLY
HONEST
INVESTIGATE
KEEPPROMISE
RESOLVE
SMILE
SYMPATHISE
UNDERSTAND

Ways to provide excellent customer Service.

Try to find all 12 words on this board.

K O Y U E G H H V E Y I B Z R
E V F H D L O S S D N E C E F
E D Q J T N A I M V D A P T R
P N D E E A H J E P B M K I I
P L F S L T P S U E E N F E E
R O T E A I T M D T X U G H N
O H I P V I M Y E M T D K J D
M B M A G L Y S Z D E Z P Q L
I Y K A Q W O G C L O H A J Y
S K T L Q L C S W P J Y H F X
E E J O T M M O E D R W V O C
U G E A U N D E R S T A N D
A Y N B M K B Q U K E I D E E
M O A R C Y P P I J L S W U M
D K M A P O L O G I E S M H A
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Answer Key for Customer Service

X
Y
123456789101112131415
1K # Y # # # # H # E # I # # R
2E # # H # # O # S # N # # E F
3E # # # T N # I # V # # P # R
4P # # E E A H # E # # M # # I
5P # # S L T P S # # E # # E E
6R # T E A I T M # T # # G # N
7O # # P V I M # E # # D # # D
8M # M # G L # S # # E # # # L
9I Y # A # # O # # L # # # # Y
10S # T # # L # S W # # # # # #
11E E # # T # # O E # # # # # #
12# # # # U N D E R S T A N D
13# # N # # K # # # # # # # # #
14# O # # C # # # # # # # # # #
15D # # A P O L O G I E S # # #
Word X Y Direction
ACKNOWLEDGE  712ne
APOLOGIES  415e
DON’TLOSETEMPER  88ne
EMPATHY  97nw
FRIENDLY  151s
HONEST  81sw
INVESTIGATE  121sw
KEEPPROMISE  11s
RESOLVE  1012nw
SMILE  88nw
SYMPATHISE  110ne
UNDERSTAND  712e