Customer Service

ACKNOWLEDGE
APOLOGIES
DON’TLOSETEMPER
EMPATHY
FRIENDLY
HONEST
INVESTIGATE
KEEPPROMISE
RESOLVE
SMILE
SYMPATHISE
UNDERSTAND

Ways to provide excellent customer Service.

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Answer Key for Customer Service

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Word	X	Y	Direction
ACKNOWLEDGE	5	7	se
APOLOGIES	2	4	s
DON’TLOSETEMPER	8	8	se
EMPATHY	12	14	w
FRIENDLY	6	2	e
HONEST	7	14	ne
INVESTIGATE	4	2	se
KEEPPROMISE	3	14	ne
RESOLVE	15	15	n
SMILE	9	3	se
SYMPATHISE	10	5	sw
UNDERSTAND	5	3	e