Customer Service

ACKNOWLEDGE
APOLOGIES
DON’TLOSETEMPER
EMPATHY
FRIENDLY
HONEST
INVESTIGATE
KEEPPROMISE
RESOLVE
SMILE
SYMPATHISE
UNDERSTAND

Ways to provide excellent customer Service.

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Answer Key for Customer Service

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Word	X	Y	Direction
ACKNOWLEDGE	2	12	n
APOLOGIES	1	14	n
DON’TLOSETEMPER	8	8	se
EMPATHY	9	9	s
FRIENDLY	15	5	s
HONEST	14	11	n
INVESTIGATE	10	5	s
KEEPPROMISE	2	13	ne
RESOLVE	7	8	s
SMILE	8	8	s
SYMPATHISE	11	1	w
UNDERSTAND	3	3	e