Customer Service

ACKNOWLEDGE
APOLOGIES
DON’TLOSETEMPER
EMPATHY
FRIENDLY
HONEST
INVESTIGATE
KEEPPROMISE
RESOLVE
SMILE
SYMPATHISE
UNDERSTAND

Ways to provide excellent customer Service.

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Answer Key for Customer Service

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Word	X	Y	Direction
ACKNOWLEDGE	6	2	e
APOLOGIES	3	2	se
DON’TLOSETEMPER	8	8	se
EMPATHY	9	9	w
FRIENDLY	11	9	nw
HONEST	7	1	e
INVESTIGATE	11	12	w
KEEPPROMISE	5	2	se
RESOLVE	15	15	w
SMILE	8	8	s
SYMPATHISE	2	14	e
UNDERSTAND	6	2	se