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Use your mouse to select the letters in the puzzle matrix that tells you what customers want. You can find the words vertically, horizontally and diagonally, both forward and backwards
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CHOICEOFCONTROL
CONSISTENCY
CONVENIENCE
CUSTOMERSERVICE
EFFECTIVERESOLUTION
EFFICIENCY
FRIENDLINESS
PRODUCTQUALITY
RELEVANTCONTENT
RELIABILITY
SINGLECONTACTPOINT
TRUSTEDBRAND
VALUE
| R | W | Z | O | P | J | I | M | Q | L | H | I | P | C | A | O | Q | Y | M | I |
| C | E | F | F | I | C | I | E | N | C | Y | K | E | R | H | S | G | X | A | R |
| O | S | F | X | C | T | P | U | F | U | A | Y | P | Z | A | U | C | T | R | H |
| O | G | R | F | F | P | O | H | B | W | C | T | E | D | Q | K | J | N | W | G |
| Z | H | I | Y | E | Y | K | J | H | L | A | A | H | F | X | L | R | E | K | C |
| P | I | E | G | C | C | O | N | V | E | N | I | E | N | C | E | D | T | S | L |
| C | R | N | Y | G | U | T | F | Y | C | D | O | T | Z | K | H | N | N | Y | H |
| G | Y | D | R | Z | S | E | I | P | E | T | B | Q | I | V | D | A | O | C | B |
| Y | C | L | U | C | T | L | D | V | A | L | U | E | K | B | Y | R | C | J | U |
| T | N | I | J | H | O | P | O | Y | E | S | U | B | Z | Q | G | B | T | J | M |
| I | E | N | E | S | M | L | X | W | I | R | N | A | G | P | U | D | N | C | V |
| L | T | E | H | V | E | Z | I | M | U | W | E | T | Z | N | P | E | A | I | I |
| I | S | S | P | L | R | M | E | Y | N | T | T | S | F | I | E | T | V | Y | P |
| B | I | S | T | J | S | F | M | E | P | Y | F | S | O | G | M | S | E | U | C |
| A | S | J | Y | V | E | F | S | Z | G | R | V | W | M | L | E | U | L | F | E |
| I | N | P | O | A | R | S | H | R | H | V | I | T | F | F | U | R | E | N | F |
| L | O | X | Q | B | V | Q | Q | F | E | I | Q | S | G | R | U | T | R | C | M |
| E | C | D | Y | T | I | L | A | U | Q | T | C | U | D | O | R | P | I | U | X |
| R | B | V | J | F | C | H | O | I | C | E | O | F | C | O | N | T | R | O | L |
| S | I | N | G | L | E | C | O | N | T | A | C | T | P | O | I | N | T | E | N |
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