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Use your mouse to select the letters in the puzzle matrix that tells you what customers want. You can find the words vertically, horizontally and diagonally, both forward and backwards
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CHOICEOFCONTROL
CONSISTENCY
CONVENIENCE
CUSTOMERSERVICE
EFFECTIVERESOLUTION
EFFICIENCY
FRIENDLINESS
PRODUCTQUALITY
RELEVANTCONTENT
RELIABILITY
SINGLECONTACTPOINT
TRUSTEDBRAND
VALUE
| J | T | N | E | T | N | O | C | T | N | A | V | E | L | E | R | R | W | H | B |
| D | N | B | V | Q | Y | M | I | O | S | N | N | M | S | N | E | R | E | K | M |
| S | L | O | R | T | N | O | C | F | O | E | C | I | O | H | C | J | U | W | H |
| I | I | L | I | E | K | O | P | H | V | A | L | X | N | D | I | J | J | K | T |
| K | H | N | B | T | L | N | Y | V | W | S | F | L | R | N | V | V | G | A | P |
| E | F | O | G | M | U | I | G | G | M | C | Z | H | U | A | R | K | R | Z | H |
| J | D | S | Y | L | G | L | A | W | L | G | D | T | L | R | E | L | U | D | C |
| A | G | C | O | L | E | B | O | B | X | X | J | U | M | B | S | T | I | S | A |
| Z | Z | K | G | C | C | C | E | S | I | I | E | Y | W | D | R | Z | J | S | V |
| X | L | L | R | V | R | A | O | M | E | L | L | Z | G | E | E | F | S | E | Q |
| E | P | X | N | R | M | T | I | N | E | R | I | X | A | T | M | E | Q | N | Y |
| X | H | D | V | O | Q | Q | H | T | T | D | E | T | H | S | O | Z | G | I | C |
| C | B | B | C | N | O | J | O | A | T | A | H | V | Y | U | T | Q | M | L | N |
| G | E | C | N | E | I | N | E | V | N | O | C | R | I | R | S | I | X | D | E |
| W | X | W | L | Q | N | P | X | B | T | X | J | T | W | T | U | G | D | N | I |
| Y | T | I | L | A | U | Q | T | C | U | D | O | R | P | L | C | H | F | E | C |
| I | C | O | N | S | I | S | T | E | N | C | Y | G | K | O | V | E | O | I | I |
| T | W | Z | W | Y | I | T | C | S | N | A | F | G | S | Y | I | T | F | R | F |
| H | X | V | N | Z | H | R | G | Q | J | J | E | Y | W | T | N | N | G | F | F |
| R | Q | W | Q | X | A | Y | K | S | Z | R | G | A | I | K | B | E | T | D | E |
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