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Use your mouse to select the letters in the puzzle matrix that tells you what customers want. You can find the words vertically, horizontally and diagonally, both forward and backwards
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CHOICEOFCONTROL
CONSISTENCY
CONVENIENCE
CUSTOMERSERVICE
EFFECTIVERESOLUTION
EFFICIENCY
FRIENDLINESS
PRODUCTQUALITY
RELEVANTCONTENT
RELIABILITY
SINGLECONTACTPOINT
TRUSTEDBRAND
VALUE
| I | M | T | N | I | O | P | T | C | A | T | N | O | C | E | L | G | N | I | S |
| F | F | Q | F | D | E | R | L | O | V | C | C | R | X | E | A | N | I | D | N |
| R | O | D | A | E | C | O | Y | N | O | I | J | T | I | N | Q | S | B | O | E |
| E | D | T | U | E | I | D | K | V | K | D | L | Z | C | T | K | N | I | Q | C |
| L | D | L | W | R | V | U | Y | E | Y | L | Q | Q | J | N | A | T | Y | N | C |
| E | A | D | G | A | R | C | T | N | M | E | G | X | M | A | U | T | S | E | Q |
| V | D | J | T | N | E | T | R | I | H | F | U | S | W | L | I | Q | S | R | N |
| A | G | S | Y | Z | S | Q | D | E | T | W | F | M | O | L | D | P | Q | Z | U |
| N | A | S | P | U | R | U | L | N | H | Z | W | S | I | W | V | R | D | C | K |
| T | Y | E | K | O | E | A | X | C | L | I | E | B | W | P | O | N | C | U | B |
| C | Y | N | M | P | M | L | R | E | P | R | A | P | P | Q | Z | K | E | T | W |
| O | C | I | S | H | O | I | R | E | E | I | I | U | W | T | Q | T | X | Y | E |
| N | N | L | K | T | T | T | O | V | L | P | K | R | D | V | H | S | D | P | A |
| T | E | D | Y | C | S | Y | I | E | W | N | N | L | Y | R | B | N | U | X | T |
| E | I | N | D | R | U | T | R | U | S | T | E | D | B | R | A | N | D | E | C |
| N | C | E | C | V | C | H | O | I | C | E | O | F | C | O | N | T | R | O | L |
| T | I | I | F | E | B | B | I | Z | I | J | X | S | P | Z | J | Y | B | A | F |
| B | F | R | F | N | A | L | N | P | G | Q | J | R | C | L | H | R | K | Z | C |
| V | F | F | Z | C | T | F | D | M | A | Z | I | N | I | N | W | V | Z | X | Z |
| R | E | U | Y | C | N | E | T | S | I | S | N | O | C | K | V | R | U | Y | V |
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