Chaper 14
This is a word search from terms listed in Chapter 14
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ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX
| Q | D | P | U | F | Z | H | G | N | I | L | L | E | S | S | S | O | R | C | F |
| E | T | E | R | B | A | B | D | E | A | C | H | U | K | M | S | B | E | O | M |
| C | H | N | S | T | V | T | W | V | F | S | E | L | T | U | Y | U | P | S | O |
| I | U | I | E | I | B | Y | F | W | G | S | T | A | B | I | T | F | O | T | X |
| F | E | S | S | M | R | L | V | R | V | G | A | V | A | M | N | P | T | S | Z |
| I | N | U | T | T | E | E | Y | I | D | X | R | E | S | E | E | E | E | A | B |
| R | Y | O | L | O | O | C | D | G | G | X | E | M | E | R | M | R | N | V | Y |
| C | E | T | E | A | M | R | A | Q | I | B | S | I | P | P | E | S | T | I | T |
| A | Z | F | Q | Z | V | E | I | L | U | J | P | T | R | E | T | I | I | N | I |
| S | Q | K | E | E | Q | T | R | C | P | A | A | E | O | C | A | S | A | G | L |
| R | I | F | K | R | N | H | N | L | A | E | L | F | F | I | T | T | L | S | A |
| E | P | B | Q | N | R | I | R | E | O | L | R | I | I | R | S | E | V | K | U |
| M | Z | C | J | R | M | A | A | L | R | Y | V | L | T | P | N | N | A | L | Q |
| O | B | N | L | Y | E | L | L | A | J | R | A | A | A | Y | I | C | L | S | D |
| T | L | V | V | S | O | W | I | I | C | F | U | L | L | N | E | Y | U | E | E |
| S | R | E | M | O | T | S | U | C | E | R | O | C | T | U | R | V | E | O | T |
| U | T | T | D | N | T | J | U | Q | J | T | D | Y | Y | Y | E | E | S | S | I |
| C | O | N | S | E | R | V | A | T | I | O | N | U | N | I | T | S | T | T | C |
| C | X | I | R | T | A | M | E | U | L | A | V | Y | Q | K | V | Q | H | X | X |
| T | H | C | D | T | S | O | C | N | O | I | T | I | S | I | U | Q | C | A | E |
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