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ACAS
APPEARANCE
BUYING
CLEANLINESS
CLOSED
COMPLAINTS
EMPATHY
EMPLOYEE
FEEDBACK
GREETING
LANGUAGE
LISTENING
LOYALTY
MORALE
OPEN
POLICIES
POSITIVE
PRESENTATION
PROBING
PROCEDURES
PROMOTIONS
RAPPORT
REFUNDS
RESTRICTED
RETAIL
SATISFIED
STANDARDS
SURVEYS
TARGETS
TRAINING
I U S Y Q P T O H E R F N Z P Q W H X A
M Z E E H U N O U C L O S E D Z W M T R
F B H V I T S P B N J F J O T U A I C W
Y L Y E I C A A S A G R E E T I N G D C
C O Y U T T I P C R N E L C N N P L H Y
R Y D B E N I L M A I F E S L Q N T V M
J A E N E P O S O E N U E D S D T T V E
W L I P T S G I O P I N Y R S E S F J P
Z T F H V R T N T P A D O A E T N S O E
U Y S B O W O N I A R S L D N C O T B V
Z P I X O Y X P I N T S P N I I I E G W
K Z T P S B K L P A E N M A L R T G A Q
X J A E G A U G N A L T E T N T O R S X
Z U S E R U D E C O R P S S A S M A M N
Z U U J X L I A T E R U M I E E O T N F
U F E E D B A C K O R X O O L R R U D V
B L N G N I Y U B V A F R U C E P B U B
V I C I P H J I E H K E A K A X Y V Q Q
C X J P V P N Y F H P D L S X G A R Z U
L K M D I G S V L R R T E N A D P P U L
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