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ACAS
APPEARANCE
BUYING
CLEANLINESS
CLOSED
COMPLAINTS
EMPATHY
EMPLOYEE
FEEDBACK
GREETING
LANGUAGE
LISTENING
LOYALTY
MORALE
OPEN
POLICIES
POSITIVE
PRESENTATION
PROBING
PROCEDURES
PROMOTIONS
RAPPORT
REFUNDS
RESTRICTED
RETAIL
SATISFIED
STANDARDS
SURVEYS
TARGETS
TRAINING
Z G P G M K B B J U I F L Z X L N X K B
D P R G N X C T N Z Y L Q I J K Z I S N
S E K L M D E I F S I T A S P C F W C S
Y E V Q E N N F F I A M E E U R X D I B
P H I I E B E T J V U G G R P R X G J O
G B T C T N P S R U N K A U E K V R I F
C S S A I I O G T O R Q U D A F P E D H
P B K A P L S I N N P Q G E E V U W Y H
V Z I A C M O O T I I P N C L Y J N O S
E C N A R A E P P A N A A O A T D J D Z
N N P G N I N I A R T E L R R L E Z M S
S T R R E T A I L A W N T P O A S S P E
P B O E Z E E Y O L P M E S M Y O W S C
R F B E G S D R A D N A T S I O L S R H
E Z I T N T S S E N I L N A E L C T J I
J L N I I D D E T C I R T S E R E E C F
S R G N Y I A S N O I T O M O R P G C D
R Y X G U M B C N J D U I I K X H R J Q
I K C A B D E E F D U W G O E X J A G J
P I E R J F Q F A Y W S X A A B E T T Q
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