Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | Q | U | X | V | C | I | W | N | Y | Y | P | R | K | C |
| E | N | W | X | Y | E | M | U | S | S | A | T | N | O | D |
| N | Z | E | N | S | O | L | U | T | I | O | N | N | O | H |
| O | X | K | I | R | I | K | C | L | B | G | T | N | F | Y |
| I | O | N | E | T | S | I | L | K | D | R | T | Z | C | N |
| T | D | M | D | M | A | D | G | Y | O | P | B | R | Q | T |
| S | P | Q | W | B | J | P | I | L | A | I | G | G | P | D |
| E | F | P | I | H | S | R | E | N | W | O | E | K | A | T |
| U | M | O | P | M | D | M | I | B | O | A | K | G | S | O |
| Q | R | P | I | S | O | C | E | X | D | A | C | B | W | A |
| K | E | L | A | T | P | P | F | N | J | B | U | G | E | A |
| S | E | J | I | T | C | W | E | Y | Y | Z | Z | F | R | J |
| A | H | O | K | Q | H | U | U | J | T | L | Y | F | I | E |
| P | N | V | X | X | E | Y | E | C | O | N | T | A | C | T |
| O | T | L | L | A | B | X | L | D | P | U | N | R | K | T |
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