Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | J | C | V | Y | F | N | T | L | K | C | Z | J | T | A |
| T | N | C | Y | E | P | X | N | F | I | Q | F | K | Y | M |
| A | U | O | M | A | Y | M | E | E | W | T | V | H | K | V |
| K | S | K | I | A | Q | L | I | V | X | C | T | P | N | Q |
| E | D | K | B | T | E | H | T | C | G | A | E | E | X | Y |
| O | Y | Z | Q | S | O | B | A | E | P | N | T | C | E | V |
| W | J | E | B | U | K | M | P | M | I | S | G | P | M | M |
| N | O | D | C | A | E | T | E | E | I | D | M | E | U | T |
| E | H | Q | P | O | O | S | B | L | R | P | S | E | S | D |
| R | P | C | A | U | N | A | T | F | O | E | Y | Y | S | V |
| S | I | P | S | P | Z | T | A | I | F | R | E | U | A | C |
| H | M | Z | A | S | Y | O | A | T | O | E | T | S | T | M |
| I | B | I | B | P | D | O | Z | C | Y | N | X | N | N | C |
| P | Q | S | L | F | S | O | L | U | T | I | O | N | O | U |
| T | I | E | Y | E | C | I | N | A | P | T | N | O | D | C |
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