Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| X | H | W | K | B | E | C | H | X | I | B | K | G | R | I |
| H | P | Q | V | B | L | L | Y | L | R | M | W | P | N | N |
| L | N | C | R | X | I | U | I | V | J | R | I | O | W | Q |
| D | O | N | T | A | S | S | U | M | E | H | I | N | A | G |
| O | I | N | O | I | T | U | L | O | S | T | U | T | T | R |
| N | T | D | N | I | E | B | H | R | O | F | C | S | M | Z |
| T | S | C | K | D | N | U | E | M | P | A | T | H | Y | T |
| P | E | P | X | A | U | N | E | P | T | W | P | D | S | B |
| A | U | V | R | S | W | L | Y | N | A | E | I | A | O | S |
| N | Q | K | M | O | O | P | O | Z | O | T | N | O | N | W |
| I | K | J | E | R | P | C | B | O | M | O | I | Q | A | J |
| C | S | K | T | W | E | V | A | J | O | N | P | E | J | I |
| U | A | N | L | Y | R | R | W | O | C | R | N | I | N | Z |
| T | O | C | E | U | Z | O | W | A | D | X | A | U | N | T |
| C | A | F | B | Y | M | K | A | P | X | B | X | A | L | E |
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