Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | J | D | Z | W | W | Y | T | J | U | H | M | J | U | C |
| S | J | A | R | Q | D | T | A | T | S | P | U | S | N | I |
| O | B | H | B | G | V | L | K | X | L | N | J | O | Y | N |
| L | Y | H | T | A | P | M | E | C | J | X | I | C | E | A |
| U | O | Z | D | I | C | D | O | I | Y | T | S | C | Y | P |
| T | E | L | O | B | C | V | W | X | O | P | O | V | E | T |
| I | M | T | F | V | I | B | N | M | E | Z | M | U | C | N |
| O | U | B | W | T | R | S | E | U | C | C | B | S | O | O |
| N | S | A | C | S | X | L | R | P | X | Q | J | E | N | D |
| N | S | U | Z | C | O | I | S | W | A | Y | U | U | T | T |
| Y | A | L | P | R | Q | S | H | M | Y | T | K | J | A | E |
| I | T | D | T | P | W | T | I | X | I | F | I | P | C | F |
| A | N | N | Y | T | K | E | P | Z | X | L | I | E | T | B |
| H | O | R | A | Z | S | N | D | V | Y | N | E | R | N | Y |
| C | D | B | A | S | K | Q | U | E | S | T | I | O | N | T |
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