Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | H | I | S | O | N | M | T | J | Y | P | Y | P | I | B |
| A | E | U | N | P | O | U | N | Y | D | T | D | D | N | K |
| S | H | T | O | Y | I | K | E | X | N | A | W | O | I | B |
| K | E | M | S | U | T | Q | I | O | I | Q | I | V | I | P |
| Q | V | L | W | I | U | B | T | Y | E | T | C | L | W | L |
| U | E | Q | I | L | L | C | A | D | O | K | O | A | S | Y |
| E | M | K | Y | M | O | X | P | M | G | G | M | O | R | K |
| S | U | P | I | H | S | R | E | N | W | O | E | K | A | T |
| T | S | J | T | L | H | L | B | A | I | R | J | B | W | T |
| I | S | R | R | U | O | B | M | H | W | N | P | T | A | W |
| O | A | G | U | R | N | D | Y | L | P | Z | E | U | F | K |
| N | T | X | T | J | M | L | U | H | H | I | M | I | D | O |
| M | N | N | K | E | M | P | A | T | H | Y | X | G | L | F |
| G | O | I | M | T | E | Y | E | C | O | N | T | A | C | T |
| C | D | O | N | T | P | A | N | I | C | O | U | J | Q | N |
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