Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | L | S |
| G | N | I | V | Y | O | G | K | Y | M | M | S | G | F | Y |
| N | U | O | A | P | I | D | E | U | P | Q | K | T | E | Q |
| R | M | P | I | Q | D | C | K | W | A | K | Q | X | L | T |
| D | Y | W | S | T | O | R | F | Q | T | N | U | A | D | U |
| O | C | G | T | N | O | F | P | T | H | V | E | V | E | V |
| Y | G | I | T | I | C | M | C | B | Y | F | S | G | M | E |
| Q | V | A | A | L | T | I | E | B | K | O | T | K | U | X |
| C | C | E | C | G | Y | P | N | L | E | L | I | M | S | R |
| T | K | M | Z | B | A | J | I | A | O | I | O | S | S | T |
| Z | T | J | L | T | D | S | A | Q | P | R | N | F | A | G |
| B | M | M | I | O | T | A | V | L | C | T | T | W | T | R |
| X | D | E | D | E | P | Q | R | P | W | Z | N | N | N | J |
| N | N | L | N | T | X | W | X | C | Q | B | F | O | O | Y |
| T | S | N | O | I | T | U | L | O | S | R | W | X | D | C |
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